Ok so im confused..ive had this phone for about a week now and no issues..its been amazing till now all of a sudden when people call i cant hear them and they cant hear me..the option for speaker phone is not available my music wont play like it used to but when i get a text the sound plays and when people do call my ringtone plays..also there is sound when u turn the phone on and off im confused why nothing else plays or works..its never been dropped and no water damage just woke up and it started doing all this..and i was able to make calls not even an hour go someone plz help!!1