annoying alert every 15 minutes

[married2aDroid]

My husband got a Motorola XT 270 a few days ago. He hasn't really had time to figure it all out but suddenly yesterday it started making an alert tone - the same as a text message alert - every 15 minutes. We can't figure out what's causing it and we can't make it go away. Anyone have any idea? Thanks!

 

[jstafford1]

My husband got a Motorola XT 270 a few days ago. He hasn't really had time to figure it all out but suddenly yesterday it started making an alert tone - the same as a text message alert - every 15 minutes. We can't figure out what's causing it and we can't make it go away. Anyone have any idea? Thanks!

Go to settings: about phone: system updates. He may be receiving an OTA update.

If that's not it are there any icons on the top left showing?

Sent from somewhere...

 

[hookbill]

My husband got a Motorola XT 270 a few days ago. He hasn't really had time to figure it all out but suddenly yesterday it started making an alert tone - the same as a text message alert - every 15 minutes. We can't figure out what's causing it and we can't make it go away. Anyone have any idea? Thanks!

:welcome: to the Forum. I'm not sure what this is, it sounds to me like he has a calendar event with a reminder every 15 minutes. Check over there, that might be what it is.

If that isn't it then try a simple restart of the phone if you haven't done that already. You can try pulling the battery for 30 full seconds, however I have a feeling that probably won't help since battery pulls rarely do.

He's got something set as a reminder, has to be and he probably didn't realize it when he set it up. If you really can't figure it out then you'll need to do a factory data reset, it should be in the privacy area of the settings. That's about all you can do.

 

[married2aDroid]

I'll check when I get home tomight. BTW - what does OTA mean?

 

[married2aDroid]

We saw the factory reset but worried that he would lose all his contacts that were copied over from his old phone. He doensn' t have those backed up anywhere.

 

[harrellj]

Before you do the factory reset, go to google.com/contacts and sign in with the phone's account. The contacts should be backing up there automatically, but it doesn't hurt to check.

 

[jstafford1]

I'll check when I get home tomight. BTW - what does OTA mean?

OTA mean over the air. Its how you receive system updates.

Sent from somewhere...

 

[married2aDroid]

For anyone with the same problem, it seems to have been the e-mail notification. The default e-mail notification is to play a sound. Unfortunately, my husband gets a bunch of junk mail on his multiple accounts and it makes the tone go off all the time (day and night). Anyway, I went into each e-mail's settings and set the notification ringtone to silent. Now he gets the little e-mail picture on the top of his screen but no tone waking me up all hours of the night. I'm now happy.