Having just gotten off the phone with Verizon and being told that they don't have a priority in place yet to replace the phones in advance of selling them to new consumers. I indicated that this was not acceptable, and may put additional people at risk. I also indicated that in all likelihood the consumer product safety commission would have a position contrary to that as well. I intend to reach out to the consumer product safety commission tomorrow and determine what their position regarding the recall is.
I then proceeded to call Samsung directly. The number to reach Samsung is 800-726-7864. That is their technical support department. They have informed me that in fact they are receiving complaints from consumers that the retail establishments and carriers, not just Verizon, and in both corporate stores and "Authorized Retailers" - Verizon branded, as well as consumer electronics retailers such Best Buys and others are "pushing back" on the replacement of these phones and using the new stock as sales merchandise rather than replacement merchandise.
Samsung is taking the position that is not what they required or requested of these retail establishments. Samsung has said that they put the existing Samsung owners ahead of any new sales and that any customer who has a phone that needs to be replaced, if they are receiving push back from a retail establishment or Carrier should call the number above and inform them that they are suffering this push back. This department then we'll coordinate with the carrier or retailer and inform them of Samsung's position and orchestrate the replacement of these phones.
As of now, on the consumer product safety commission website regarding the recall, there is no specific verbiage indicating that replacement should take precedence over sales, however that does not mean that it is not in the full Recall release. What is on the website is a capsulized version. I will find out the full recall verbiage from the consumer product safety commission tomorrow.
CPSC.gov - Samsung Recalls Galaxy Note7 Smartphones Due to Serious Fire and Burn Hazards
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