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Can't speak for ab Equinox since I have never owned one, However, I had a similar problem with a 2013 Silverado and a Droid Maxx and the proble ended up being the phone book (contacts). GM customer assistance recommended I delete the pairing of the phone to the truck and the truck to the phone; then pair again and DENY access to the contact list. It worked from then on. Supposed to be a sofware upgrade in the future, but traded in for a 2015 Silverado and had no problem having it load the contacts, and the same with my 2016 GMC just purchased.My Droid Turbo won't recognize my 2011 Chevy Equinox. Anyone else have this issue?