can no longer send/receive texts or calls

[RedHeadMeg]

I'm new to the forum and I hope someone can help. My phone can no longer send texts when I'm home, and I receive texts hours after they are sent, if ever. For example, my dad texted me a little before 5pm, and I received it after 11:30pm. Sometimes my texts might go through, but I have to keep resending and resending until finally it's sent. Also, phone calls no longer connect. The phone seems to work when I'm not at home, but I do have to resend texts at least a few times per day. I have a Verizon tower approx 6 miles from my house, so there really shouldn't be a signal issue. I've been to 4 different Verizon stores, each did something different to my phone (software upgrade, factory reset, etc) and then said there's nothing they can do about it, I just have to buy a new phone. Well, that's not in the budget right now. Hope someone can help, thanks!

 

[Anubis520]

you will need to call tech support and ask them to issue a work order to check the tower for channel drop off had this same issue last week when I had my bionic

Sent from my Galaxy Nexus using DroidForums

 

[Droid Firefighter]

Welcome to the forums! While you are at home dial *228. They probably tried it at the store but try again. If you get through select option 2 to update the towers (roaming ability). It will ruin through a programming then reboot. Dial it again and choose option 1 and wait for it to reboot again. If you still can't make a call you might consider rooting the phone and see if that works. Good luck!

This post is Incredible 2!

 

[RedHeadMeg]

Thanks Firefighter. Believe it or not, I tried doing the *228 thing and it took over 20 minutes for even THAT to connect, and that didn't help much either. Although, I didn't try to do the two different options, so I'll try that now, thank you!

 

[RedHeadMeg]

Thanks Anubis, I'll try that out! No one else in my house has had signal issues, but I'm the only one with a smart phone, so hopefully when I call tech support, they'll be able to sort out my confusion, and the tower will be better.