Cannot connect to Google servers

[LordSnooty]

This is on a DNA.

At some time in the past I had disabled the Google Play Store. Now I re-enabled it. When clicking the Play Store icon, it asks if I want to use a new or existing account. I enter my existing info. Then a message displays:

"Couldn't sign in
There was a problem communicating with Google servers.
Try again later"

This has been going on for several days now.

I've googled the problem but couldn't find a satisfactory solution.

Has anyone any suggestions?

Thanks!

 

[bkdodger]

Hmm.... Clear data and cache on app and reboot phone... See if it let's ya get in after reboot..

Tap'd by Big 6

 

[LordSnooty]

Thanks for the reply bk.

I went to the App Manager and the Play Store wasn't there.

I'll wait for a suggestion before i do anything else.

 

[droidprincess]

Were you looking under downloaded apps? It is a pre-installed app try looking under all apps....I am not familiar with the DNA menus[emoji17]

sent from my sexy Note 4

 

[bkdodger]

Correct on the under all tab... When you find it tell us what version playstore you running

Tap'd by Big 6

 

[LordSnooty]

Good thinking Princess and DF.

Yes, the app was located under "All". (Didn't notice the column headings)

Version: 4.8.20

PS I cleared the Data, Cache was inactive. "Rebooted" but still no joy

 

[bkdodger]

If you didn't get it going yet...try downloading a newer playstore version

Google Play Store 5.0.32 APK Download - APKMirror

 

[LordSnooty]

BK,
Thanks for the suggestion.
I've just completed a full-on reset and the Google Store is now working.
Cheers!

 

[Jeffrey]

Glad you got it resolved..

 

[LordSnooty]

Jeff,
Yeah, thanks.
I got miffed a while back when Verizon added some extra charges for data usage so I disabled a bunch of stuff on the phone.
In theory, I should have been able to just re-enable but you know how that goes.
Cheers!

 

[droidprincess]

Glad you got it resolved![emoji106] [emoji4]

sent from my sexy Note 4

 

[Jonny Kansas]

Jeff,
Yeah, thanks.
I got miffed a while back when Verizon added some extra charges for data usage so I disabled a bunch of stuff on the phone.
In theory, I should have been able to just re-enable but you know how that goes.
Cheers!

It's possible that you still had something disabled that would've allowed you to connect to the servers. Doing a full on reset likely worked because it re-enabled everything that you disabled.

So, if you're still concerned about data, you might want to disable SOME things, but if you're unsure of what something does, it's always a good idea to leave it alone or ask around on here to find out more.

In any case, glad you're up and running again!

 

[LordSnooty]

Good advice Jonny, thanks.

 

[KaosMaster]

Google play store uses the Google play services app as the interconnect now. He may have had that disabled