connect Droid 3 motorola surfboard SBG6580

[Kajun58]

​

I am unable to connect a Droid 3 phone to my wifi network. I have Motorola surfboard SBG6580 router.

​

My droid 3 connects without any issues however, my wife has the very same droid 3 phone and when I try connecting her phone, it just keeps cycling back and forth between "connecting" and "disconnecting" but the phone never connects to the network!

​

I've entered the password over and over again! Tried resetting the phone by taking the battery out ... Nothing seems to work!

​

Can someone please help me with this issue?

Thank you!

 

[JSM9872]

Moved your thread over to the D3 Tech Support forum :biggrin:

 

[guidot]

What security are you using? WEP? WPA2 [AES or TKIP]?

 

[Kajun58]

What security are you using? WEP? WPA2 [AES or TKIP]?

Security is WPA2

 

[Kajun58]

OK ... How do I move it? Newbie :happy3:

 

[JSM9872]

OK ... How do I move it? Newbie :happy3:

Sorry I don't know anything about your question. But if you mean your thread I already moved it for you, moving threads is something a moderator would have to do for you.

 

[Kajun58]

Sorry I don't know anything about your question. But if you mean your thread I already moved it for you, moving threads is something a moderator would have to do for you.

Thank you!

 

[LennyHO]

I assume you do not have Mac addressing enabled on your router?

 

[Kajun58]

I assume you do not have Mac addressing enabled on your router?

Yes, you were correct! I had not enabled the MAC address (thank you) ... However, after receiving your tip, I did enable the MAC address and I still get the same results. The phone cycles ... "Scanning, Connecting, Disconnected ... " and if will not connect to the network! :crying:
Any other idea???

 

[Kajun58]

I'm on the Network! Thanks!!! dancedroid

 

[JSM9872]

I'm on the Network! Thanks!!! dancedroid

Awesome, glad to hear it!!