Part of the problem is Backup Assistant AUTOMATICALLY links similar contacts. So many times if you reset your phone or get a new one, when it loads your contacts it JOINS them, pain the butt. ITS AUTOMATIC. Verizon says cant stop it. So, you have to go to MY INFO, hit the menu button, EDIT, then SEPERATE. MAny times you can have a string of up to 4 people linked depending on how many times you have reloaded contacts. It can link two names, then the next time it links those two names, that are now one, to another name, and so on. HUGE SUCKY thing to do. Have to figure out which of your contacts are linked. NO AUTOMATED WAY TO DO THIS. you have to go through all your names, even ones that arent even close. I am a junior, they linked me and my father, then linked it to the "BURN CENTER," not even close. Then, some information cant be edited via phone, like picasa, youtube or google names. it has to be done via internet.