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Go to your contacts screen then menu>display options>sort names>family name. Should list the names by last name now. Your contacts should be entered by first and last names. If you have "Jack Smith" on the given name line it wont list in the S section. It will be in the J's. Good luck!
I found that happening when changed my daughters last name to her married name. Turned it to be that I must have touched the space bar before her first name and she was space kim undress of just kim....when I removed the space before her name and saved that change. She just popped back where she belonged. Hope that works, Linda
Go to your contacts screen then menu>display options>sort names>family name. Should list the names by last name now. Your contacts should be entered by first and last names. If you have "Jack Smith" on the given name line it wont list in the S section. It will be in the J's. Good luck!