I hope i can get the verizon store to give me another phone tonight, my local store is open till 8pm. Plus i was already in showing them the problems with the glitchy screen. and tonight the screen started to bounce up and down and i tried to shut the phone off but it never turned on again. my screen has been acting up for a few days with not reacting and needing to slide out keyboard to get it working again to all the way battery pull to get the phone to respond again. this is my first D3, but i went through about 7 D1's, i just hope the D3 replacement (if i have to wait for it) is better than any of the D1's replacements.