Device does not boot

[itguy51]

I had just set my phone down earlier, and when I got back, the device was full off. I tried to boot it, but I had to hard boot it. After doing this, it loads up nicely, but then the OS freezes. nothing works for a straight 5 minutes. I hard reboot it, and it reboots fine, and then this time, the lock screen freezes. again, hard shutdown. I then attempted to reboot it one last time, but I failed, as the screen does not turn on, not even with a hard boot. I plug it in, and nothing appears on the screen. I did notice that the device has become very warm in this non-booted state. I can't pull the warranty card, as this is the only phone I have access to with anything pertaining to my Verizon account. There are also no Verizon corporate stores close to me, so that's also not possible. Is the phone shot, or is there a way to fix it?

(Also, there is no LED activity, and it was working fine literally an hour ago)

EDIT: forgot to mention, I had a smart action running, and I have heard issues with the smartactions and these issues.

 

[FoxKat]

Very suspicious. Do you have any idea how much battery you had before seeing it down on the first fail, or did you check upon reboot? Sounds a lot like a deep discharged battery.

Sent from my DROID RAZR using Tapatalk 2

 

[itguy51]

The device reported a battery level of 50% before its first crash.

 

[FoxKat]

That may still be a deep discharged battery. The metering on these phones can get very far off course resulting in highly inaccurate representation of charge level.

The fact it won't respond at all now is further evidence of the battery and metering being at the center of the issue.

Sent from my DROID RAZR using Tapatalk 2

 

[itguy51]

I just am having doubts on a deep discharge, as on battery, the device is still very warm and not cooling off (I put it on a laptop cooling pad to see if it heated up again, and sure enough, it did)

 

[FoxKat]

Oh, don't get me wrong, if the battery is heating up, its due to constant use of some hardware feature(s), such as GPS, cellular radios, and the display.


Sent from my DROID RAZR using Tapatalk 2

 

[itguy51]

I don't know what I should do, if I should let it sit for a few hours and discharge a bit and then plug it in, and see what happens, or if I should just take it to Verizon as a last resort. I need the phone as is, due to the fact that I use it as an external storage drive and have some files that cannot be replaced on it, so I can't pull a full-device replacement.

 

[itguy51]

I have heard of some people managing to use high-output chargers, such as a car charger or an iPad charger to fix these issues. Is that a possibility, or would I be better off just waiting for the battery to go full-dead?

 

[itguy51]

I let the device sit for a little while, and after that, I plugged it in. The front LED flashed white for a split second, then turned off. I'm not quite sure what this means, but it's more than it was giving me.

 

[rkwbw]

razr maxx shutdown.

I have heard of some people managing to use high-output chargers, such as a car charger or an iPad charger to fix these issues. Is that a possibility, or would I be better off just waiting for the battery to go full-dead?

This is happening to a lot of razr maxx's, both on Gingerbread and ICS. It's not the battery!! I have a factory cable and it still won't boot. Either the software has become corrupted or there is a batch of bad chips. More than likely, it's a bug in the code that was never caught that's affecting the bootloader.

A defective bootloader would have the same symptoms as a dead battery. No boot.

Bob

 

[rkwbw]

External Boot

On a normal computer, if you crash your boot software you can boot from a cd. That is precisely what's needed here. Some type of external boot allowing you to, at least, get up into recovery. That's exactlly what a factory cable does for a dead battery; But, this isn't about the battery.

Some type of external booting software, perhaps in conjunction with a factory cable, is what is necessary to get out of this situation. I wouldn't count on Motorola finding the bug anytime soon.
Bob

 

[rkwbw]

External Boot

On a normal computer, if you crash your boot software you can boot from a cd. That is precisely what's needed here. Some type of external boot allowing you to, at least, get up into recovery. That's exactlly what a factory cable does for a dead battery; But, this isn't about the battery.

Some type of external booting software, perhaps in conjunction with a factory cable, is what is necessary to get out of this situation. I wouldn't count on Motorola finding the bug anytime soon.

Bob

 

[itguy51]

I talked to a friend of mine, and he had the exact same issue, He had already filed for device replacement, so, I decided to take a look at it. After a force-shutdown, I took a factory cable, and plugged it into my laptop. My computer recognized it for a minute, but then it went away. I am assuming that the minute that I saw it was a window to get a factory reflash tool connected and start a repair sequence, but I am not sure. Following on external media, from what I remember, there either was or used to be a function in Motorola bootloaders that was similar to PXE in desktop computers, in the sense that it uses external mountpoints to boot. I'm not 100% sure about consumer-issued phones, but I've seen it in business-issued phones. After getting to a point where I was out of ideas, I just caved in and let him send it back. So far, the replacement seems to be much nicer than the initial one. Don't know how much longer the Razr will be here, probably going to go to a Nexus once there's a non-Samsung one.