I bought my droid from a diamond wireless kiosk in the mall cause it was cheaper then at the VZW store. From what I have been hearing Best Buy will price match and that their customer service is awesome. Do you think it would be worth it to return my Droid before the 30 days to Diamond and get it through Best Buy? Anyone have any experience with Diamond?
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Diamond Wireless ???
- Thread starter GTB323
- Start date
Thats why I was thinking of going with best buy. I would only be saving $20 which is not the main reason. Considering the Droid is the first of its kind im sure the chances of having issues that need returning are pretty high so it would be a lot less stressful knowing I have some good customer service backing the phone. Plus their insurance requires a $75 deductable
GenkiElite
New Member
Never heard of them. I personally dont trust any third party retailers though. Ive hear too many horror stories about warranty issues and people given the runaround only to have to intimately get serviced at a VZW store.
But having issues with a phone is covered by the 1 year manufacture warranty, Which Motorola stands behind...
You jacking the phone, dropping it, water damage is covered by insurance.....
xxjdmcivicek9xx
Member
mine came from best buy and when i was having problems with the phone constantly resetting i took it in and they exchanged it no questions asked on the spot for a new one.id say they have great customer service.
3rd Party Dealer Locations
Something that you need to realize is that Diamond wireless is a 3rd party Verizon Wireless Dealer. They basically just sell phones for Verizon. They pay full price for the phones and sell them at a discount because they make the commission from Verizon. Best Buy is the exact same thing. They do not warranty the handsets, Verizon does. Each of these locations are required to exchange/return the handset for a minimum of 30 days, after that everything else (Insurance Claims, Warranty Replacements, etc.) needs to be done through a Verizon Corporate Location. Best Buy and locations such as Diamond Wireless will not warranty or complete insurance claims for you, regardless of where you buy your phone. So it doesn't really where you buy your phone you are still going to have to pay a deductible ($75) for an insurance replacement (if the need be) just like you would with car insurance.
It is not worth the hassle to take it from one 3rd part dealer to another, because each of these locations have the same rules that apply when they sell these phones for Verizon.
Something that you need to realize is that Diamond wireless is a 3rd party Verizon Wireless Dealer. They basically just sell phones for Verizon. They pay full price for the phones and sell them at a discount because they make the commission from Verizon. Best Buy is the exact same thing. They do not warranty the handsets, Verizon does. Each of these locations are required to exchange/return the handset for a minimum of 30 days, after that everything else (Insurance Claims, Warranty Replacements, etc.) needs to be done through a Verizon Corporate Location. Best Buy and locations such as Diamond Wireless will not warranty or complete insurance claims for you, regardless of where you buy your phone. So it doesn't really where you buy your phone you are still going to have to pay a deductible ($75) for an insurance replacement (if the need be) just like you would with car insurance.
It is not worth the hassle to take it from one 3rd part dealer to another, because each of these locations have the same rules that apply when they sell these phones for Verizon.
Diamond Wireless
New Member
Diamond Wireless Store Manager
I work for Diamond Wireless as a Store Manager in San Jose, CA. Just like all retailers there are different levels of customer service. Not all retail stores will have the best service, and if you're looking for answers to 100% of your questions you won't even find that type of service through customer care! Personally, at our company, we do our best to match pricing, beat pricing, while offering excellent customer service. To be honest, you could get exceptional pricing from Best Buy and Target that "Out the door" you'd essentially pay less. However, on certain occasions Diamond Wireless is able to go even lower than free! How you say? Simple, we can discount some phones to "Free out the door" and still give you a rebate. While at Target or Best Buy the rebates are not given to the customer. As far as waiving activation fees, we can do that as well. Sometimes we can do it off your bill, or if anything we can outweigh it vs. the phone pricing. We also try our best to give our customers the best customer service possible. Our insurance program (DWP) gives a lower deductible for most phones, and provide a BRAND NEW phone on the spot (if in stock) or next day. We transfer contacts for you, switch the phone onto your account, and handle the whole claim process if needed. As far as service goes, we do our best to stand out from other retailers who overcharge for phones, or stray away from any type of customer service issues. If you ever run into an issue with a store, feel free to message me here! And, we can make sure the situation is addressed promptly!
Happy shopping and hope you choose us for your wireless needs!
Sorry for reviving, had to back my company up!
I work for Diamond Wireless as a Store Manager in San Jose, CA. Just like all retailers there are different levels of customer service. Not all retail stores will have the best service, and if you're looking for answers to 100% of your questions you won't even find that type of service through customer care! Personally, at our company, we do our best to match pricing, beat pricing, while offering excellent customer service. To be honest, you could get exceptional pricing from Best Buy and Target that "Out the door" you'd essentially pay less. However, on certain occasions Diamond Wireless is able to go even lower than free! How you say? Simple, we can discount some phones to "Free out the door" and still give you a rebate. While at Target or Best Buy the rebates are not given to the customer. As far as waiving activation fees, we can do that as well. Sometimes we can do it off your bill, or if anything we can outweigh it vs. the phone pricing. We also try our best to give our customers the best customer service possible. Our insurance program (DWP) gives a lower deductible for most phones, and provide a BRAND NEW phone on the spot (if in stock) or next day. We transfer contacts for you, switch the phone onto your account, and handle the whole claim process if needed. As far as service goes, we do our best to stand out from other retailers who overcharge for phones, or stray away from any type of customer service issues. If you ever run into an issue with a store, feel free to message me here! And, we can make sure the situation is addressed promptly!
Happy shopping and hope you choose us for your wireless needs!Sorry for reviving, had to back my company up!
Diamond Wireless
New Member
Corporate stores are great as well. We do have some excellent alternatives to accessories. To each his own! ;D