Solved Droid Razr M: App Errors and wont Update System

[Ken-Dawg]

Droid Razr M: App Errors and wont Update System
Comment:
Hey Everyone and Anyone,

I am in a state of complete frustration. I am not very good with electronic devices. So please bear with me and hold the technical terms or at least explain them for me if used.

I have a Droid Razr M that I have been using for about a year now. It was originally my older brother's phone that was passed down to me. It is still in great shape and it "was" doing what I wanted it to do for the most part.

My problem is as follows;

When I go to settings>device>storage is get a pop up error that says, "Unfortunately, com.motorola.huxvmm.setting has stopped." I hit "OK" and it then pops right back up. This all started after I uploaded music onto my phone without an external SD card, so it completely filled up my phones storage. When that happened I got an error that kept say something like "Storage space running out, some functions may not work." I then removed a bunch of apps I never use that my brother had previously uploaded as well as text messages and all my photos to free up space. That still didnt make the error message go away so I installed an 8GB MicroSD card. When I first put it in it said that the card was damaged and wouldnt accept it. Then finally it just asked to format the card which I did. Then that when I got the error, "Unfortunately, com.motorola.huxvmm.setting has stopped." I ignored the problem for a few days but kept noticing weird things like my app locations where moving around on the main screen and this past Sunday I had out of the blue an alarm go off at 3:57pm...which I NEVER set. Monday I headed straight for the Verizon store and they just said I need to do a hard reset/factory reset. I went home, downloaded cloud, and waited 36 hours for my phone to not even finish uploading all of my files. It got stuck at 92% uploaded. It kept saying no connection even though there was perfect Wifi at my house the whole time. So i just canceled it and cleared my phone anyways.

Here is my trouble shooting (in order):

-First I removed the SD card...nothing changes, still error code appears.

-Second I tried JUST the cache wipe...didnt work.

-Third I did the full system reset...error still appears

Then I called up verizon and they helped me troubleshoot it. Well come to find out my phone still has the System Version: 98.18.78.XT907.Verizon.en.US, and Model Version: 4.1.2. BUT when I hit System Updates it checks for a minute then I get a message that says, either "check for update is not available at this time. Try again later. OR "Your device is up to date! No update is necessary at this time.

The Verizon tech support attendant then connected her and I to a conference call with a Motorola tech support attendant. Basically they told me I need a new phone!?!?!?

After that I spent a countless number of hours searching online for a solution or someone else with the same problem. I didn't have any luck. Mainly because I am not so sure I want to get into a rooting procedure when I dont really know what it means nor does. If I had someone to guide me through it and it was a very possible fix, I would definitely consider it.

Also some other things I tried on my own were that I downloaded Device Manager on my PC. But all I got when I tried updating my phone via USB this message that said, "There are no updates for your device at this time. Current Version: N/A.

I feel the system never updated due to that is was in my brothers desk drawer, turned off for a couple years. Basically my goal here is to rid my phone of this bug as well as update the system to the newest version, 4.4 KitKat.

Please Help in any way that you can!!!

thanks

Ken

 

[KaosMaster]

Ok. To begin with, I am sorry for all your frustration! :/

You are going to need to Reflash the device using an SBF and RSD Lite. This process can get very technical and you may want to seek out a friend that knows or understands what they are doing because the phone can become no better then a brick! I have not owned a Motorola phone in some time, and my knowledge is lacking on newer procedure. You can Google search for RSD Lite followed by your model number, to see if your interested in performing the steps necessary. I would be willing to interpret and help you step by step if you would like to try!

 

[Ken-Dawg]

Ok. To begin with, I am sorry for all your frustration! :/

You are going to need to Reflash the device using an SBF and RSD Lite. This process can get very technical and you may want to seek out a friend that knows or understands what they are doing because the phone can become no better then a brick! I have not owned a Motorola phone in some time, and my knowledge is lacking on newer procedure. You can Google search for RSD Lite followed by your model number, to see if your interested in performing the steps necessary. I would be willing to interpret and help you step by step if you would like to try!

Thank You! I asked for help on a couple other forums like a month ago with no help. I would be willing to do what is necessary as long as I have some type of guidance because my knowledge in this subject is minimal.

So I have been looking for the RSD Lite thing and am a little lost. What I understand it to be is a software I download on my computer that will reboot my phone and firmware to stock? So once that happens, then what...do I try to install the latest version of KitKat? Also I am not grasping the concept of all this rooting and unrooting stuff I am reading?

 

[KaosMaster]

You won't need to worry to much. Most of it is extra stuff most people would do. I will find the files you need and can walk you step by step on hangouts. It's not too complicated. Just looks difficult.

And you will have a stock like new phone when we are done, you just need to BACKUP everything before we begin. If you can please message me the model number off the inside on the sticker, that would help me allot. It may take a few days for me to find the right SBF.