Droid RAZR Maxx HD OTA Update - Phone Stuck in Boot Screen

[jaytli]

Today I accidentally updated my phone to the new OS, it had been downloaded on my phone for a few days and I'd kept putting it off. Now, I can't get my phone past the red M logo. I can get it to the boot menu where I can select recovery, normal, etc. and I tried clearing the cache partition but everything still gets it stuck at the red M logo on reboot. Anyone else encounter this or have advice? I have a lot of things on the phone that I really can't lose.

Any help is greatly appreciated.

Thanks

 

[Jeffrey]

Welcome to the Forum.

There have been some reports of this happening with the latest OTA update. Try downloading the stock OS file and flashing it in recovery.

 

[Jeffrey]

Here is a listing of MOTO ROMS

ROMs | MOTOROLA

 

[jaytli]

Where can I download the stock OS file? Thanks for the welcome.

I should add, I'm not tech savvy, is there a way to load it from my computer, or does it have to be on my SD card?

 

[Jeffrey]

One post up

 

[Jeffrey]

Check this thread...

http://www.droidforums.net/forum/android-tech-support/268141-corrupted-ota-update.html#post2527335

 

[bweN diorD]

Here is a listing of MOTO ROMS

ROMs | MOTOROLA

i could be wrong but i dont see the ota file this user should be flashing. i only see custom roms mostly.
the ota file is linked in this post How To: XT926 Upgrade to KitKat OTA - VZW Droid Razr/Razr Maxx HD General [XT926] - {Q&A, Discussion} - DroidRzr.com

 

[jaytli]

Hmm the link you posted for stock OS is different (and the file size too) than the link they suggested in the other thread. The instructions for the other file seem really long and had 3 other downloads accompanying it, any reason why?

I used an old phone to transfer the file you linked to onto my SD card. But when I'm selecting to apply update from SD card, it asks for which package to install...any guidance there?

Thanks

 

[bweN diorD]

Hmm the link you posted for stock OS is different (and the file size too) than the link they suggested in the other thread. The instructions for the other file seem really long and had 3 other downloads accompanying it, any reason why?

I used an old phone to transfer the file you linked to onto my SD card. But when I'm selecting to apply update from SD card, it asks for which package to install...any guidance there?

Thanks

select/install the file i gave you if there is more than one option.