Droid rebooting

[NeosVortex]

I have owned my droid for three days now and have had it reboot itself 11 or more times. Is there a way to view a stack trace, or to get a look at audit logs or anything to help me find out what is happening with this phone? I am fairly well versed in linux and fairly technical so would be willing to do most steps required for trouble shooting.

 

[Mike84]

You have gotten a defective handset. Bring it back to your Verizon store and they will give you a new one.

 

[dezymond]

what are the time intervals between reboots? maybe you can show a verizon employee if it's short enough. but get that unit replaced

 

[NeosVortex]

It's usually when I'm running an app, any app from closing a browser to texting, and it's any random length. I thought it might have been the container droid was using for it's applications that when they faulted it would cause the system to restart, but I don't know any of this unless I can parse the logs, I tried hooking it up to my fedora system to run ddms on it but it only shows it as a ???????????????? ?? unknown device. Any possible suggestions besides take it back?

 

[NeosVortex]

(I also want to wait for the OTA update to see if this resolves the issues)

 

[dezymond]

(I also want to wait for the OTA update to see if this resolves the issues)

there is a 2.0.1 update thread. You can do it manually and it works, i just upgraded a couple hours ago. Could try it and if the problem persists, then return the unit.

 

[ygrazi]

(I also want to wait for the OTA update to see if this resolves the issues)

I had the same problem I couldn't go 2 hours without it restarting, I even got an Rma from Motorola yesterday to return the phone, Last night I manually did the update and so far its been 12 hours and no reset, so hopefully it solved it, though I will wait a few more days to see.

 

[NeosVortex]

I guess I'll try the manual update and see if it does the trick!

 

[ygrazi]

I guess I'll try the manual update and see if it does the trick!

Let me know what happens, I'm at 15 hours with no reset.

 

[NeosVortex]

It worked great, I'm going on 16 hours currently without a reset, before I was having trouble getting it past 2!

 

[Guerrilla]

I have had a similar problem, but it is by no means a daily occurence. I've gone quite a while without a reboot and then today it happened twice. Once this afternoon while trying to pull down the notification window with an Astrid update and a few hours later while switching between home screens.

It worries me, but since it happens so sparingly I am inclined to wait for 2.0.1 to see what happens. My wife's updated phone makes mine seem sluggish, so I'm anxious to get it. I may just do the manual update if I don't receive it OTA tonight.

 

[Cnote187]

This has been happening to me over the last 2 days. rebooted about 7 times. has there been a resolution to this?

 

[bbtkd]

This has been happening to me over the last 2 days. rebooted about 7 times. has there been a resolution to this?

I have a suspicion that the Droid is susceptible to misbehaving apps which overwrite system code or data. Two posters above applied the 2.0.1 patch and that rectified their problem, probably not because the patch fixed a problem but because the patch rewrote some system code or data that had been corrupted by an app. Before returning the phone I'd suggest saving what files/data you can and then doing a hard reset. Alternately, you may be able to reapply the patch - not sure if it will let you.

Edit: Might be good if everyone seeing this thread and having this problem post a list of the apps they have used prior to the problem appearing. Perhaps a specific culprit can be identified.

 

[Cnote187]

How do I backup and hard reset? or attempt to re apply the patch?

 

[bbtkd]

How do I backup and hard reset? or attempt to re apply the patch?[/QUOTE

You should verify it but your contacts, calendar, gmail, mms, and sms should already be synced to google. That leaves your apps and their files. I use MyBackup Pro to back app files up to the SD card. The safe thing would be to buy that, get a backup, and then copy it to your PC. Or MyBackup Pro can copy the backup to their server. Then you should just need to worry about your apps. I have never had to do a factory reset or reload myself (yet) but I hear that after doing one it reloads your apps. Just in case, I'd write down the apps you have.

The hard reset instructions are to go into SETTINGS>PRIVACY>Factory Data Reset. There are directions out there for a hard reset, so if the Factory Data Reset doesn't do it then a hard reset is in order. Remember that as much of a pain as this is, it's the same hassle you'd have if you get a new phone.