I have had my Droid for about a month now. Since buying it, I have had so many dropped calls, people not being to hear me, etc. that I took it back to the store I bought it from last Tuesday. I have had Verizon for years and have never had one single dropped call prior to this! I read this forum before heading out to the store, and tried the *228 thing... well, my reception so is poor in my house now that even that could not be completed!! I also could not answer calls with my touch screen... I would place my finger on that little wheely-thingy and move it to the right.. the wheel would rotate over and then rotate right back WITHOUT answering my call!!! This happened numerous times also. Along with that my screen would stay blank at the end of calls and no matter what I did, I could not get it back...I would have to turn it off and back on.. and even that would not work sometimes!! So frustrating!!! This is my first Smartphone and so far, yeah, not too impressed. I need a PHONE first... all the other things are just extras for me.
So, I headed out to the Verizon store, expecting a replacement or perhaps a switch to another brand of phone. I tell the young girl that waited on me everything that's wrong and she says "I'm going to take it in back and see what I can do, but we've never had any complaints like this with this phone" Really?? Humm.. now I think she's already lying to me! So, she goes in back and probably had a soda or something and came back out 10 minutes later and said "Well, I checked everything and I can't find anything wrong with it." and proceeds to give me a big smile!
) So, I say "Well, this is a work phone and I can't do my work with so many dropped calls!" and gave her a big smile right back! ) So, then she decides to get the manager. The manager is told all my complaints and takes the phone in back.. is gone over 10 minutes, comes back out, smiles and says "We can't duplicate any of the problems you are describing." Now I am starting to get mad. So, I say "Of course not.. it's because I am here! I can't have a phone that has so many dropped calls. I have had Verizon for years, so it's not you, the carrier. It's THIS PHONE! At home I have between zero to one bar at the most all the time" And she smiles and says "But you have all 4 bars now." ) and I scream "OF COURSE I DO!!! I'M STANDING INSIDE A VERIZON STORE!!!" She then says, "we are experiencing no problems with your phone. I suggest you go home and if it recurs, call technical service and they can check the towers you are using to see if that is the problem." Well,by now I was FUMING!!! I said, "NO!!! This is NOT acceptable to me!!! This phone does not work properly and if you won't address the problems, I don't want it. Give me another brand of phone." Then she says "Well, it wouldn't matter which phone we gave you. They might not work either if it is a tower problem. I suggest you go home and call technical services while you are having the problem. They will be able to help you." And I say, "NO! I have just spent close to an hour here and now you want me to go home, where my phone will immediately have ZERO BARS, and then spend half an hour on hold waiting for technical services?? This is not acceptable to me!" And she says, "there is nothing further we can do for you here." In the end.. I stormed out with the defective phone and by the time I got home?? Yup.. NO BARS!!!! So, I took my husband's old LG phone which works great in our house.... and sat on customer service hold for 15 minutes before I got a nice, young guy to help me!! I tell him EVERYTHING - the phone problems, the service problems at the store, etc. He looks up my call history and sees that...humm... I actually DO have a lot of dropped calls!! Go figure!! ) He spent over half an hour deciding what to do... and decides we have to further 'log my dropped calls' before he can issue a new phone. I don't like this, but he says it's only for a couple days... so, I reluctantly agree.. then I say, "Can we now talk about the OTHER issues I have with my phone that aren't related to tower issues??" So, I tell him all the other things it doesn't do that it should and he says, "well, normally if someone is complaining about THIS many issues, we would just replace the unit." ahhh... finally!!! Music to my ears!!! ) So, this nice guy gets the 'okie dokie' to replace my phone!!! YIPPEEE!!!!
The new one arrived the next day... just the shell.. I transferred all my contacts with no problems, and started to use it. All the screen issues are resolved, but unfortunately, I still cannot use it as a phone in my house!! I have no reception, people cannot hear me, etc. I have to stand either outside or next to the door when my office calls in order to have a conversation. I contacted the same technical guy last night and he offered me 2 solutions - a) we try a 3rd Droid and if it still does not work, then I get a different type of phone or b) he sends me some kind of signal strengthener for the inside of my house. Does anyone have any experience with these and do they work?? He is sending out the 3rd unit today, so I should have it tomorrow. But neither he nor I are hopeful that I will have adequate reception in my home to use this phone. I REALLY wanted to like this phone, but unfortunately, it has to be a PHONE first... and that function it can not do...
The guy at technical services has been a godsend and is really trying to resolve my problems... I just wish that the employees in the store had been half as helpful!
Any of you have suggestions for me?? If I have to get another phone, any recommendations??
Thanks in advance for any advice!
So, I headed out to the Verizon store, expecting a replacement or perhaps a switch to another brand of phone. I tell the young girl that waited on me everything that's wrong and she says "I'm going to take it in back and see what I can do, but we've never had any complaints like this with this phone" Really?? Humm.. now I think she's already lying to me! So, she goes in back and probably had a soda or something and came back out 10 minutes later and said "Well, I checked everything and I can't find anything wrong with it." and proceeds to give me a big smile!
) So, I say "Well, this is a work phone and I can't do my work with so many dropped calls!" and gave her a big smile right back! ) So, then she decides to get the manager. The manager is told all my complaints and takes the phone in back.. is gone over 10 minutes, comes back out, smiles and says "We can't duplicate any of the problems you are describing." Now I am starting to get mad. So, I say "Of course not.. it's because I am here! I can't have a phone that has so many dropped calls. I have had Verizon for years, so it's not you, the carrier. It's THIS PHONE! At home I have between zero to one bar at the most all the time" And she smiles and says "But you have all 4 bars now." ) and I scream "OF COURSE I DO!!! I'M STANDING INSIDE A VERIZON STORE!!!" She then says, "we are experiencing no problems with your phone. I suggest you go home and if it recurs, call technical service and they can check the towers you are using to see if that is the problem." Well,by now I was FUMING!!! I said, "NO!!! This is NOT acceptable to me!!! This phone does not work properly and if you won't address the problems, I don't want it. Give me another brand of phone." Then she says "Well, it wouldn't matter which phone we gave you. They might not work either if it is a tower problem. I suggest you go home and call technical services while you are having the problem. They will be able to help you." And I say, "NO! I have just spent close to an hour here and now you want me to go home, where my phone will immediately have ZERO BARS, and then spend half an hour on hold waiting for technical services?? This is not acceptable to me!" And she says, "there is nothing further we can do for you here." In the end.. I stormed out with the defective phone and by the time I got home?? Yup.. NO BARS!!!! So, I took my husband's old LG phone which works great in our house.... and sat on customer service hold for 15 minutes before I got a nice, young guy to help me!! I tell him EVERYTHING - the phone problems, the service problems at the store, etc. He looks up my call history and sees that...humm... I actually DO have a lot of dropped calls!! Go figure!! ) He spent over half an hour deciding what to do... and decides we have to further 'log my dropped calls' before he can issue a new phone. I don't like this, but he says it's only for a couple days... so, I reluctantly agree.. then I say, "Can we now talk about the OTHER issues I have with my phone that aren't related to tower issues??" So, I tell him all the other things it doesn't do that it should and he says, "well, normally if someone is complaining about THIS many issues, we would just replace the unit." ahhh... finally!!! Music to my ears!!! ) So, this nice guy gets the 'okie dokie' to replace my phone!!! YIPPEEE!!!! The new one arrived the next day... just the shell.. I transferred all my contacts with no problems, and started to use it. All the screen issues are resolved, but unfortunately, I still cannot use it as a phone in my house!! I have no reception, people cannot hear me, etc. I have to stand either outside or next to the door when my office calls in order to have a conversation. I contacted the same technical guy last night and he offered me 2 solutions - a) we try a 3rd Droid and if it still does not work, then I get a different type of phone or b) he sends me some kind of signal strengthener for the inside of my house. Does anyone have any experience with these and do they work?? He is sending out the 3rd unit today, so I should have it tomorrow. But neither he nor I are hopeful that I will have adequate reception in my home to use this phone. I REALLY wanted to like this phone, but unfortunately, it has to be a PHONE first... and that function it can not do...
The guy at technical services has been a godsend and is really trying to resolve my problems... I just wish that the employees in the store had been half as helpful!
Any of you have suggestions for me?? If I have to get another phone, any recommendations??
Thanks in advance for any advice!