For all my predecessors....

[CamGonz]

I barely got this bionic a week ago. I THINK i like this phone but there have been a few <somewhat> minor issues but I'm concerned that a month from now they won't be so minor....so since I'm within my 14day return period (praise God usually i would find issues month or two later lol) i was thinking of taking it in for an exchange and try another bionic only with a little more experience than i had with this one... Do i call it in or go argue with a store? Either way, will they send a new one or try to give me refurbished? Can i get any advice how to handle the conversation (they all say pretty much the same things lol)? I just feel like it isnt performing like it should and maybe i expected too much but I'm too tech-dumb to really know how to handle the reps when they say policy this and we don't exchange for a new one -when i know they do...it all makes me nervous and i hate the feeling I'm being swindled and end up going home with something that isnt gonna hold up for two yrs -which is all a sista is askin for lol!!

Thanks!

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[tjk629]

As long as you're within your 14 day return period you can go into a store and have it taken care of. Should be a simple:

"Hi I got a Bionic on *insert date*, and I'm having *insert problems here*. Since I'm within my 14 day return period may I have a replacement?"
"Let me check a few things *asks questions, you answer*. Be right back *grabs Bionic, and sets you up*"
"Thanks!"

 

[dezymond]

I've heard more success stories through calling. Depending on the store, sometimes they really grill you on the questions. For the record I went through 2 CLNR for my OG Droid and my local store never gave me a hard time.

 

[CamGonz]

Thanks so much for the script Keep the fingers crossed they're that easy to work w/ -in boondocks colorado one never knows if they'll be greeted with ignorance or compassion... :s what is CLNR? Sorry -i seriously am a newbie...

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[Shadez]

If you are in within your 14 day period, you are going to get a new phone at a store. Although you can request this via CS on the phone, they will most likely send you a refurbed one.

 

[CamGonz]

Very good then thank you all

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