Help! 4th replacement going on #5!!

[camaroguy93]

I AM SICK AND TIRED OF THESE DARN PHONES!!!!

I had an incredible for about 8 months, then it started to not pick up cell service, and wi fi networks. so I ordered a "certified" POS. That one kept rebooting and rebooting and never even got to the main menu. then I ordered ANOTHER one, and that had a blown speaker, and hardly any of the programs actually functioned, then I said, ok, look, Give me an X, because It might just be the type of phone with all the problems. So, I get my X yesterday, and all it does it suprise itself with random reboots that get even more frequent as time progresses. It ate through an extended battery in 2 hours. Now, I have yet ANOTHER phone coming again on monday, another X...I'm just so tired of these stupid things.

Any idea on why the X is doing this? I already cleared the cache and factory resetted it.

 

[Rasper912]

My best guess is that the processor is overheating, causing it to reboot. Sorry you're having so many problems! I really do enjoy my X. Hope you're next one works out.

Spoken into a can, attached to some string, attached to another can that YOU happen to be holding.

 

[mountaineerndixie]

I AM SICK AND TIRED OF THESE DARN PHONES!!!!

I had an incredible for about 8 months, then it started to not pick up cell service, and wi fi networks. so I ordered a "certified" POS. That one kept rebooting and rebooting and never even got to the main menu. then I ordered ANOTHER one, and that had a blown speaker, and hardly any of the programs actually functioned, then I said, ok, look, Give me an X, because It might just be the type of phone with all the problems. So, I get my X yesterday, and all it does it suprise itself with random reboots that get even more frequent as time progresses. It ate through an extended battery in 2 hours. Now, I have yet ANOTHER phone coming again on monday, another X...I'm just so tired of these stupid things. EFF IT!!

Any idea on why the X is doing this? I already cleared the cache and factory resetted it.

The odds of what you described happening by chance are quite incredible.

Do you use a task killer? If so, start by taking it off.

 

[Droid-Xer]

Random reboots could be caused by quite a few different things. Overclock/undervolt, task killers, memory managers, antivirus, yahoo messenger, incompatible apps, etc

 

[xan]

on my 5th too,and it needs to go back.
they give you "certified" phones for warranty replacements, which apparently are in no way certified. sure you might get one that was bought as a gift,then returned...so essentially new out of the box.. but for me 5 out of 5 times i have gotten a phone that obviously was not checked at all and on two occasions was well used. basically they slap on a new case and screen glass if needed, flash em and ship em off to their loyal customers. i seriously doubt they even boot em as part of certification.

likely as time goes on all the good replacements are getting used up and the worst of em keep getting recycled, and bounced back and forth to customers needing warranty replacements. so getting a workable replacement might be getting harder over time.

if they ever do offer you a new boxed unit take em up on it immediately, cause my notes from a sympathetic CS rep disappeared from the system while i slept on the decision to get a new DX or switch to a different "certified" phone.

good luck!

 

[RolandDeschain]

I think I'm more likely to win the lottery tonight without even having purchased a ticket than you are to have 5 bad phones in less than a year, and it being the fault of every one of those phones.

Technically not outside the realm of possibility, but the odds...damn. Lol.

 

[guidot]

How about 3 phones in 2 months. That's my wifes record.

But I do agree that the X is a solid device, and it shouldn't be eating batteries for lunch. Not in 2 hours anyway. 3 maybe

 

[Snow02]

The DX and D2 are well known to have reboot issues. Some worse than others. The gingerbread release completely fixes this. You can make an argument that you shouldn't have to root and load leaked software, but it works and you have the option.

Otherwise, the OTA should be rolling out shortly and you can wait for that.

 

[xan]

I think I'm more likely to win the lottery tonight without even having purchased a ticket than you are to have 5 bad phones in less than a year, and it being the fault of every one of those phones.

Technically not outside the realm of possibility, but the odds...damn. Lol.

ive heard about lots of folks having tons of issues with other (non droid) "certifieds" too.

from what ive read and heard lately, 3 -5 cycles in the VRZ warranty lottery is looking like average before they get one that works. (or they just give up and settle for a partially functional device.) heard from one guy that was on #8.:wacko:

Oh and btw, i did buy some lotto tickets after getting #5, but didn't win that lottery either.

 

[droid doctor]

Get a droid 2 it may not have a 4.3 display or 8mp camera but it does have a keyboard.

sent from my squidroid 2

 

[Crazywhitie]

Ive had the same problem with these phones start with the blackberry curve. I just had this DX replace and after about 3 days random reboots and low to no Service. I live in Colorado springs, Co so things should be perfect. Im thinking about voiding contract but I want the bionic lol

Sent from my DROIDX using DroidForums

 

[Backnblack]

The devices are certified for stock use.

 

[hookbill]

I think most of the issues concerning random reboots and such are more then likely an app that's causing an issue and can be fixed if you took a few seconds to do a Factory Data Reset before sending it back. Get rid of task killers before doing that and you may have a good working phone.

Every time somebody starts one of these threads it's an opportunity for everyone who's had an issue to say me too.

 

[xan]

fwiw;
all my random reboots happened on stock phones that are newly flashed from VRZ, i dont see how that can be a rouge app. Besides reboots, most of my issues were hardware related. nonfunctional buttons, damaged screens, variable in call volume and glitchy screens that 'tear' in the middle while scrolling.

 

[kevinkar]

I am pretty sure if you select ANY phone and lurk on their forums, you'll find plenty of people saying the same things about those phones no matter what. I have not yet been able to figure out if all the postings are true or just perpetrated by competitors trying to make the competition look bad. It's true of phones, cameras, TVs, computer motherboards, etc. So I always take some comments with a grain of salt.

That being said, I too believe it's unlikely that one person would get 4 or 5 phones in a row that are all equally bad. Motorola was one of the first companies to go what's called Six Sigma which is a level of quality that is exceptionally difficult to achieve. Their products are very good no matter how you slice it. So for you to have so many phones that are total crap is definitely odd. There's got to be something you are loading that's causing the issues or you yourself are magnetic and are affecting the phone!

I suggest taking your current phone to a local Verizon store and show them what's going on. Even though store people are traditionally lame, you might actually get a good one who can help. It's worth a shot.

Definitely do a factory restore on the phone and don't load anything on it for a few days. Just use it stock and see how it works. If it has the same trouble, well, send it back. If it doesn't, load up one app at a time and use it for a day and see how it works. Continue on and see where the problems start to occur and then DON'T USE THAT LAST APP YOU LOADED.

Good luck.