Help! My S4 keeps crashing after pausing MP3s.

[jdip]

I've had my S4 for about a week now and only put music on it a couple of days ago (I had been waiting to get a micro SD card). It's a Fido SGH-I337M, 16 GB. I rooted it using Motochopper. There's a strange thing that keeps happening every time I pause an MP3. After pausing, when I try to unlock the phone from the lockscreen, it freezes up and crashes (happens every time). Sometimes it ends up rebooting.

Now, this only happens with MP3s. It does not happen with FLAC files. I've searched high and low on google for other instances of this and have found nothing. It seems like it's a software bug but I tried restoring to factory settings and it continued to freeze up. I tried unrooting it and had the same result. The crashes happen whether the MP3 is on the phone storage or on the SD card. It's not due to any of my downloaded apps, because after doing a factory reset I was able to recreate the MP3 crash before doing anything else to the phone.

Anyone know anything about this or can offer suggestions to try fix this? I'd like to try to resolve this before I take it in to get it exchanged.

 

[bkdodger]

Welcome to the forum...I had to google Motochopper as I was not familiar ...LOL It sounds to me like you know what you're doing and covered all the bases..IMO I head over to get that phone looked at by your carrier and demand a new one...Unless someone else has ideas let's see if a better plan....Good luck !!

Edit: Have you tried to just play mp3 other than what you have yourself...after the factory reset....Maybe a corrupt file in your music...

 

[jdip]

Welcome to the forum...I had to google Motochopper as I was not familiar ...LOL It sounds to me like you know what you're doing and covered all the bases..IMO I head over to get that phone looked at by your carrier and demand a new one...Unless someone else has ideas let's see if a better plan....Good luck !!

Edit: Have you tried to just play mp3 other than what you have yourself...after the factory reset....Maybe a corrupt file in your music...

Thanks bkdodger! I am actually very new to the Android OS so I'm learning as I go. I'm usually savvy with all things tech though

I have tried using different MP3 files and it does it with all of them. I'm really perplexed as to why it does this with only MP3 files and not other formats. It's really mind boggling.

I did try to wipe the cache from the recovery menu (not sure if that is the right name.. it's when you power off the phone and then hold the volume up, power and menu keys), and that resulted in an error. Is that normal behavior (does the carrier lock that?), or is that indicative of a problem?

 

[bkdodger]

When you used Motochopper that only rooted phone or did it install a custom recovery? Also in settings then manage applications clear the data possibly in the media player ( I doubt it will resolve but let's cover that part too)

 

[jdip]

When you used Motochopper that only rooted phone or did it install a custom recovery? Also in settings then manage applications clear the data possibly in the media player ( I doubt it will resolve but let's cover that part too)

I believe that Motochopper only rooted the phone, but I could be wrong. It doesn't mention anything about installing a custom recovery. I followed this tutorial:

[video=youtube;mV1csPi8CeA]http://www.youtube.com/watch?v=mV1csPi8CeA[/video]

I just tried to clear the application data and cache for the music player but that didn't help unfortunately.