Help please: HTC Rezound not connecting incoming or outgoing calls

[snhastings]

Recently purchased a new HTC Rezound to replace damaged HTC Rezound.
After set-up of the phone... text, data, email are all working fine, but calls (incoming and outgoing) start to complete and then disconnect/drop. On some outgoing calls I hear the Verizon prerecorded message "Welcome to Verizon,,, your mobile number is either inactive or invalid...", but in most cases an outgoing call never completes even that far. I visited a Verizon store and spent an hour there after and hour with technical support while there in addition to earlier calls to tech support. Any ideas. Thank you very much.

 

[leeshor]

Welcome to the forum

Would it be possible to visit a different Verizon store? I think you got a bum steer or you need to have them get you a phone that actually works.

 

[snhastings]

Thank you for your reply. I purchased the phone on Amazon.com. Is it unusual for text to work and the phone not to work - on the Verizon network?

 

[acejavelin]

This could be a bad SIM card, did they try a different SIM card?

Also, what is the software, radio, and hboot revision? Is the phone unlocked or S-OFF? If you pull the battery and reinsert it with the USB cable disconnected and hold Power+Vol Down it should show all that information on the Hboot screen.