HTC Apologizes for Yesterday's Poor Nexus 9 Flash Sale

[wicked]

So how many of you guys succesfully purchased a Nexus 9 tablet yesterday and got half off during the flash sale? Well, I'm not one of them. As soon as I saw it posted on the web, I immediately tried to purchase one but to no avail. First I could not get connected then after a while, the page finally loaded but the 50% off sale was now just $50 off. i guess I wasn't fast enough.

Today, President of HTC America posted this apology on their site:

Hello Everyone,

I wanted to personally apologize for the frustration some of you experienced with our first "flash" sale yesterday. The sale was intended to introduce a weekly promotion that HTC will run weekly through the holidays. In celebration of the launch of our Nexus 9 tablet, we decided to kick off "HTC Hot Deals" in a BIG way with a screaming hot deal on a limited quantity of these tablets. Simply put, the offer was very well received and the several hundred units that were allocated to this promotion sold out quickly.

I understand that our site did not function properly and caused frustration – and for that I apologize. With such a hot deal and short time to take advantage, the experience needs to be seamless. Our team is rectifying the systems issues that some experienced and we remain committed to bring you an exciting cadence of offers throughout holidays. We hope you were one of the many who got to enjoy the savings this time, but if not please do check back weekly.

All the best,

Jason Mackenzie

President, HTC America

Let's hope they get things working for future sales events.

Source: HTC Hot Deals HTC United States

 

[Jeffrey]

Missed this one too...

 

[wicked]

Missed this one too...

Would have been real nice to get it for half price!

 

[Jeffrey]

Would have been real nice to get it for half price!

Really... Half price would have been awesome... And I need a new tablet

 

[danDroid]

Yeah, what an awesome price. Maybe we'll see something similar on Black Friday.

 

[justin82]

Yeah, what an awesome price. Maybe we'll see something similar on Black Friday.

One can only hope ..

 

[realged13]

Looks like someone didn't set the load balancer up well haha.

 

[TatDroid]

"Several hundred" units available (that's an average of 4 per state) is NOT a sale. This was an advertising promotion to stir up some interest and some media play.

Sent from my Droid Turbo

 

[Ollie]

Sure it wasn't a sale. It was a nice gesture though either way.

 

[TatDroid]

Sure it wasn't a sale. It was a nice gesture though either way.

Agreed, it was a nice gesture/promotion. Just not anything that the vast majority of people will have any chance of getting.

Sent from my Droid Turbo

 

[dgstorm]

Hope we see another sale like this! I missed it, and I am constantly scanning for this kind of stuff! Talk about a real "Flash" sale... Barry Allen & Wally West aint got nuthin' on HTC! lol!

 

[Garemlin]

I'd love to see the total one day sales if they made the amount unlimited for a true one day flash sale.

Tap'd from my Droid Turbo

 

[BenRx]

How do you get notifications from HTC about these promotions?

 

[GenoBandino]

My guess is that it really was a mistake, meant to be $50 off, but they realized what up, degraded access & corrected to $50. They save face & got your interest.

 

[grenefroggie]

Didn't the same thing happen with Best Buy?

One has to question who runs these sites!! Busiest time of the year and sites are crashing!?