Ice Cream Sandwich Update -> Stuck on white HTC bootup screen

[Alluminn]

So a couple months ago my friend rooted my HTC Rezound, but I don't know what all he did to it, since I don't really use (or know) any of the bonuses to having a rooted phone.

So today, when my phone wanted to update to the official Ice Cream Sandwich, and I asked him if that was ok. He said it wouldn't hurt anything so I went ahead and did it, and now it's been stuck on the white HTC screen for the last hour or so.

Seeing as I have no idea what I need to do in this territory, I could use a little help.

 

[HowardZ]

One needs to be very close to stock to take an OTA update. being rooted is ok, but not to have a different kernel, recovery, or to have a custom ROM installed.


At this point its best to download the ics ruu file to a pc, rename it to ph98img.dat, get it onto your sdcard, and install it via the bootloader.

one gets into the bootloader by removing battery, reinstall battery, hold volume down key and power button simultaneously until the bootloader screen is displayed.

[Exclusive Download] HTC Rezound Ice Cream Sandwich RUU For Final OTA (3.14.605.12)

 

[Alluminn]

I'm still downloading the file, but just so I know, which option do I need to use in the Fastboot menu?

I'm guessing I do it through the "IMAGE CRC" option?

Full List:
FASTBOOT
RECOVERY
FACTORY RESET
CLEAR STORAGE
SIMLOCK
IMAGE CRC

Also, thanks for responding so quickly.

 

[HowardZ]

Everytime one boots into the bootloader it checks for a ph98img.zip

if the file is there, one uses volume buttons to choose to either boot normally, or to install the file.

there will be no other choices.

if you read what the bootloader displays you will know what to do.

 

[Alluminn]

Thank you so much
I'll let you know how things turn out once it finishes downloading/installing

 

[HowardZ]

I forgot to mention md5 checksum.

In the article where you downloaded the file is listed a md5 checksum.

you should find a free md5 program for your pc, and use it to read the downloaded file and display the calculated checksum.

if the checksums match then you know the file was downloaded error free, and safe to load onto your phone.

 

[Alluminn]

1 more question before I do it. do I rename the entire .zip archive, or just a file in there; do I need to extract the .zip file? sorry for all the questions

 

[HowardZ]

you downloaded the file, and its name ends with ".zip".

you rename the file to be ph98img.zip
place the file in the top level directory on the removable microSD card.
it will take about 15 minutes, be patient

there is no need to look into the zip file nor extract anything from it. if you are curious to look inside, it is best to use the 7-zip program to do this.

 

[Alluminn]

alright
so I put it on there and everything, and it started checking the file, but when it finished checking it, it said "Wrong Zipped File" and then checked for other files before taking me to the normal boot menu

I checked the md5 with a program, and it matched, so it downloaded correctly

 

[Alluminn]

it looks like that, since I'm not on stock, I have to have my phone in S-Off

should I try doing this, or is there some other way I can get back to a stock version?

 

[HowardZ]

On windows on the pc the default windows explorer settings is to hide the extension.

Thus you may have inadvertently renamed the file to be ph98img.zip.zip

However, I do not think this is your problem because you said it found the file, and checked it.

When your boot into the bootloader, the first line tells you if it is locked, unlocked, or relocked.

If you are s-on, the bootloader needs to be locked or relocked in order to run an ruu zip file.

the fastboot command issued from the pc is

fastboot OEM lock

it is easier to do this using hansoon's all-in-one-toolbox rezound version which you can download here:

[TOOL] [7-3-2012] HTC Rezound All-In-One Toolkit V2.1 - xda-developers

o select from the toolkit's menu to install the HTC USB device drivers on the pc
o remove ph98img.zip file from sdcard
o boot phone into bootloader
o press power button to enter fastboot mode
o plug your phone up to the pc using the usb charging cable
o the phone should display FASTBOOT USB, the USB indicates it can communicate with the pc
o select from toolkit's menu to relock the bootloader
o reboot phone into bootloader and it should show RELOCKED on the first line

Then put the ph98img.zip file back on the microSD card and try again.

if you continue to have problems I can try to talk you through this via yahoo messenger

 

[Alluminn]

You are now my favorite person on the internet

After relocking my phone, everything went smooth as silk. It updated great and I'm not running on ICS

Really, I can't thank you enough for telling me exactly what to do. I was about ready to just spend the money to make an insurance claim haha

So, for future reference, I shouldn't allow official updates, right? haha

 

[HowardZ]

So, for future reference, I shouldn't allow official updates, right? haha

The problem, I think, was you delegated modifying your phone to someone else, did not know exactly what he did. You delegated rather than read up on it yourself and make your own decisions regarding modifying your phone contemplating the risks and consequences.


I see two approaches

o stay very close to stock to be able to receive ota updates. this means stock hboot, stock boot/kernel, stock recovery, stock os, no deleting Verizon's bloated apps. You can still be rooted and even have s-off. if s-on will need locked bootloader before accepting an ota update.

o or change everything. get updates from leaked ruu files from Android police. Before applying the ruu, flash a stock hboot, boot, and recovery before applying the ruu. I'm not even certain if all those things are necessary. As the last step, lock bootloader if s-on before applying the ruu update. if you learned how to change everything, then it shouldn't be too hard to also learn how to undo them.

regards,

Howard

p.s. I think life would be a little simpler if Google, HTC, or Verizon just let us download updates legitimately directly from their website.