Messaging Problems

[JoKacz]

I just upgraded to droid turbo from Iphone.. thank goodness so much better and very happy BUT! I 'm having a huge issue with messaging
i have been using the (red) verizon messaging app and frequently are unable to "download" txt messages i am forced to restart my phone for messages to come in same happens in the green messaging app
this is very frustrating
any suggestions?

 

[Jeffrey]

Welcome to the Forum @JoKacz .

The issue is on the iPhone side. Hopefully you still have your iPhone as you will need to disable iMessages.

 

[JoKacz]

hummm I reset the iphone to factory and sent back to verizon

 

[Jeffrey]

You need to call 1-800-MY-APPLE in order to have Apple manually de-register your phone number from the Apple servers. In order to do this, make sure you have your Apple ID on hand as well as the phone number in question.

 

[cr6]

Welcome to the forum JoKacz! Try Jeffreys suggestion & let us know how you make out. Good luck! [emoji2]

S5 tap'n

 

[JoKacz]

You need to call 1-800-MY-APPLE in order to have Apple manually de-register your phone number from the Apple servers. In order to do this, make sure you have your Apple ID on hand as well as the phone number in question.

ok done! may take 24 hours to see if the issue is resolved.. ty so much

 

[Jeffrey]

ok done! may take 24 hours to see if the issue is resolved.. ty so much

YW, glad you got it resolved.

 

[JDH]

I personally prefer the stock messenger to the Verizon version.

 

[furbearingmammal]

Welcome to the forum!

A lot of people have had this problem. Luckily you could get out of it. Apple doesn't like anyone to convert once they've "seen the light".

Let us know if there are any other issues as we're quite happy to help! Also, consider looking into a different messaging app. Not that there's anything wrong with the Verizon one, per se, but you might find something better if you look.