Mini reboots keep happening

[wardo]

Since 4.3 was updated the other week, my wife's phone has had these random mini reboots 4 times.

Very weird, the phone first becomes unresponsive then blacks out. Samsung logo pop's up for a second, phone is back up and running within 30-45 seconds.

 

[bbtkd]

Since 4.3 was updated the other week, my wife's phone has had these random mini reboots 4 times.

Very weird, the phone first becomes unresponsive then blacks out. Samsung logo pop's up for a second, phone is back up and running within 30-45 seconds.

Try a battery pull - leave it out for at least a minute.

 

[dezymond]

Yup do what bbtkd said. And just for good measure, I'd take out the SIM card as well. Hopefully that remedies the problem.

 

[wardo]

Done two 10 minute battery pulls. Will try the sim as I haven't tried that. Hopefully I don't need to hear her complaining of it again.

 

[bbtkd]

Done two 10 minute battery pulls. Will try the sim as I haven't tried that. Hopefully I don't need to hear her complaining of it again.

If she's noticed four reboots, wonder how many it's done when she's not looking? I seem to recall seeing at least one other person posting about this problem following the update, may want to seek out that thread.

 

[dezymond]

If the latest update has been installed, you may want to try a factory reset. Yeah it's not the answer you probably want to hear, but that'll help ensure that it's not a hardware issue either. I can also pretty much tell you that Verizon will do a factor reset for you before handing over a CLNR. Sometimes OTAs don't install smoothly and usually an FDR will help, however, definitely look for other remedies before proceeding with that step as it may not be necessary.

 

[Natey2]

If she's noticed four reboots, wonder how many it's done when she's not looking?

Aargghh! The dreaded Android secret reboots. The 2013 Nexus 7 was (is? ) a victim too.
Install http://play.google.com/store/apps/details?id=be.watana.rebootlogger

It logs all reboots to a text file. This app keeps Android honest.

Sent from my SGH-M919 using Tapatalk 2

 

[wardo]

I am going to let her play it out this week. Hopefully it goes away or it's time to wipe it.