Hey guys, I've seen threads like this for the update failed, but I haven't seen one yet for a never rooted Razr. The solution for the rooted Razr is usually Matt's Utility or something along those lines but I often feel overlooked. Anyways, like everyone else, the update downloads fine and then installs to about 1/3 of the way and then the picture changes to the caution symbol. I bought this phone directly from Verizon so it wasn't ever used at any other point. I have also had problems with the 3.5mm jack, and I never get 4G even in 4G areas so I could possibly have a bad device. Has this happened to anyone else unrooted, and have you found any solutions? Thanks guys
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Never rooted Razr ICS Update failed 6.16.211.en.us
- Thread starter Thanasi
- Start date
Have you deleted any of the Verizon bloatware apps that were pre-installed on the phone? That's a common problem with OTA updates failing.
You could use Matt's utility 1.8 to go back to stock .211, that should fix any problems with the OS. And you don't have to be rooted for that.
You could use Matt's utility 1.8 to go back to stock .211, that should fix any problems with the OS. And you don't have to be rooted for that.
Welcome to the forum!
I would try doing a factory data reset from recovery before you try the install.
Power off the phone, hold volume up and down at the same time then the power button as well. When the black screen with white letters come up press volume down to go to recovery and press volume up to select it.
Once you see the Android guy with his chest open press the volume up and down at the same time. Then when you are in the recovery menu press the volume down to get to wipe data and press the power button to select it.
When this is down reboot your phone and let it go through the initial setup and download the update again. To note doing a factory data reset it will erase everything on your phone and leave it completely factory, so you should back stuff up to your sd card and remove it prior to doing the FDR.
If you don't want to do this, you could still boot into recovery and clear the cache only that will delete the download from your phone. From there you could try downloading it again, you could have gotten a corrupt download. Or you could even download the update.zip manually and move it to your SD Card Ext and install it manually from recovery. If you want to do that we can offer instructions for that as well.
I would try doing a factory data reset from recovery before you try the install.
Power off the phone, hold volume up and down at the same time then the power button as well. When the black screen with white letters come up press volume down to go to recovery and press volume up to select it.
Once you see the Android guy with his chest open press the volume up and down at the same time. Then when you are in the recovery menu press the volume down to get to wipe data and press the power button to select it.
When this is down reboot your phone and let it go through the initial setup and download the update again. To note doing a factory data reset it will erase everything on your phone and leave it completely factory, so you should back stuff up to your sd card and remove it prior to doing the FDR.
If you don't want to do this, you could still boot into recovery and clear the cache only that will delete the download from your phone. From there you could try downloading it again, you could have gotten a corrupt download. Or you could even download the update.zip manually and move it to your SD Card Ext and install it manually from recovery. If you want to do that we can offer instructions for that as well.
Have you deleted any of the Verizon bloatware apps that were pre-installed on the phone? That's a common problem with OTA updates failing.
You could use Matt's utility 1.8 to go back to stock .211, that should fix any problems with the OS. And you don't have to be rooted for that.
Hey thanks for the reply! But don't you have to be rooted to delete the bloatware? I know I have hidden some of the bloatware but is it possible to delete bloatware without root? I may have done it
No, that should only disable them and not showing those apps in the app drawer. As Sydman said, a factory data reset should put everything back to normal. . That would have been my next recommendation since you said you hadn't deleted any bloat
Well you can also do one from within your phone under the Privacy section of your settings. If a FDR didn't work then you will have to try the fastboot files, so you are on stock .181 Gingerbread now?
That's correct, I am on stock .181 GB
If you want to use the Razr Utility in the Hacks Section you are going to need version 1.6, that has the files need to return you to stock .181.
Then you should use Matt's utility version 1.8 ... select option one when you run the utility. That will upgrade you to .211 (ICS)
No don't do that, those fastboot files are for someone who is on .211 already if you flash those when you are on .181 you will have major issues like those other users in the hacks sections.
I was under the impression that version would take you up or down to .211 because it's "Official ICS" ... my bad! Thanks for the catch!
Thanks for the quick replies! So what option do I select in 1.6? And is this considered rooting at all? I'm a little confused with what the Razr Utility does.