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I will be getting a replacement Rezound today from VZW. The lady in tech support said that there was a good chance that it would be new, since there was not many refurbished on the market yet. How can I tell if it is new or refurb?
You can't always tell from the box. I've gotten refurbed replacements in the OEM box with all the accessories. You can tell from how everything is wrapped though.
You'll know if it's CLNR because it won't have the OEM film over the screen. There will be one with the huge CLNR logo across the center.