Certified Pre-Owned Replacement Program
Verizon Wireless’ Certified Pre-Owned Replacement Program offers a replacement option to customers who are not enrolled in
Equipment Coverage, Wireless Phone Protection, and/or Extended Warranty.
- If your device is lost, stolen or damaged and you are not enrolled in Total Equipment Coverage or Wireless Phone Protection, you can purchase a Certified Pre-Owned Replacement device to replace your original device.
- If your device experiences a defect after the manufacturer’s warranty has expired and you are not enrolled in Total Equipment Coverage or Extended Warranty, you can purchase a Certified Pre-Owned Replacement device to replace your original device.
- There is a limit of one Certified Pre-Owned Replacement device per mobile number every 12 months.
Each Certified Pre-Owned Replacement device has been thoroughly inspected and reconditioned to like-new condition. The devices go through:
- A complete 100+ point checklist to ensure every area measures up to our standards of excellence
- Visual cosmetic inspection
- Advanced functional, manual and electronic inspections
- Latest software and hardware upgrades
Certified Pre-Owned Replacement devices come with:
If the Certified Pre-Owned Replacement device experiences a manufacturing defect within one year from the date of purchase, we will replace it with a like or comparable unit.