I have had two Razr Maxx phones and both the sound notification have not worked. I have three e-mail accounts and I am notified with the icons but not with the designated sound. I was getting sound notification with my main e-mail but have not lately. Motorola and Verizon could not help. Verizon is sending me my third Razr Maxx. Has anyone had this problem? If so, what was the solution?[/QUOTE
I have the exact same problem since I replaced my Droid X with the Droid Razr a few weeks ago. My DroidX worked perfectly with e-mail and text notifications but the Raxr will only make a sound for text messages and I've tried everything including rebooting (holding power button and volume down button). The only way I get an email sound is if I manually request e-mail by opening the e-mail application and pressing the round arrows in the upper right hand corner. But what good is that? I don't need a sound when I'm looking at it. I thought of asking for a new phone but you said you are on your 3rd one so it sounds like a waste of time and trouble to do so. Are we the only two with this issue? I've called Motorola which was a waste of time and after 20 minutes on the phone with someone who was hard to understand we were disconnected, I think she hung up as she had no answer. Anyway, I'm going to continue doing research when time permits. Please let me know of the 3rd one works for you...
I went to a Verizon store and they told me I would have to use the individual e-mail set up. In other words you have to download from Playstore the program for Hotmail, Yahoo, etc. They did that for me and set me up. Since then I have been notified by sound on all of my e-mails from these two accounts. What bothers me is that Verizon tech did not know this work around. Thinking my phone was defective I had to give up my original brand new Razr Maxx phone for a Certified just like new phone because many people in tech support did not know what they were doing. It was easier for them to send a phone out than to solve the problem.
Check into the downloads and I hope this helps.