Not sending or receiving pic messages

[AshRiv]

Sorry if repeat...
I cannot send or receive pics. I've tried both stock and handcent. And data saver is off. Have only had this phone for a couple weeks. Any help?? Thanks!

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[Shimmy549]

Can you receive SMS, though?

When you say you can't send/receive pictures, do you mean the entire message doesn't go through, or does the message show up without the picture?

I believe there is a setting in the Messages app that pertains to MMS retrieval, but I don't think it would effect your ability to send them.

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[AshRiv]

I don't think I've done it with text. It comes thru and just won't download. And it won't even send. I've looked thru settings in handcent...have no clue what the problem is!

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[Shimmy549]

Do you have the automatic retrieval option checked off? Like I said, I don't know what that would have to do with sending them, but maybe it has something to do with why they won't download.

Honestly, I doubt it. I'd check for craps and giggles, though.

Maybe you should call Verizon. I had a phone that wouldn't send or receive picture messages until a software update was pushed to it. Maybe it's a glitch on their end.

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[AshRiv]

No its checked. Ugh...calling Verizon I guess. Thx

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[Loadre]

Ever get this figured out? Mine is doing the same thing...

 

[AshRiv]

Yeah I ended up having to do a factory reset. Verizon had me do a few things before that...like uninstall apps. Nothing worked tho. I would try uninstalling apps you've downloaded since it started doing that. See if that fixes it. If not give them a call. Good luck!

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