As someone who works with a lot of people all day, every single day, believe me when I say that those who comment on forums or news articles etc are the perfect definition of the vocal minority. Most people have no problems with their phones, but the people who do look for solutions on the internet and end up here. It's good to get a general idea if others are having the same issue, and is a great tool for information and ideas, but really should be combined with a trip to the VZW store to try it out. I've even had employees let me test their personal work phones out and not just the demo model. Compare it to others you're considering. Narrow it down, and don't decide until you decide.
That's what I do anyways, and it's worked out well so far. I learned it the hard way with the X2..