Version:1.0 StartHTML:0000000188 EndHTML:0000005733 StartFragment:0000002383 EndFragment:0000005697 SourceURL:file://localhost/Users/stephenjacobson/Documents/droidforums%20data.docOriginally posted 12-16-11 HTC thunderbolt area,
Hello,
I am in northwest ND no 4g. I have an unlimited plan. I have a droid 1. My phone’s speed has been getting worse since last February. I will go from 3g down to 1x and even no data service when my phone hasn't moved. I have even lost voice service. I am nine miles away from a tower with no obstructions and another 5 miles away. I used be able to call and surf in the basement. Now I rarely can.
I have talked to vzw tech(less) support several times. Generally pull battery, check setting, factory reset and recently replace dud with another dud. No long term fixes. I have been told by one rep I am being throttled others no, and most don't know what it is. Level one is worthless. When I ask for tech support I want TECH SUPPORT not a customer service rep. Also why by a smartphone if I am not allowed to fully use its capabilities.
Now I have a "trouble ticket" and vzw told me it would be 3-5 days for resolution. That was a week ago and no update. Other people in the area have had this issue.
Also both phones have been slow at loading apps. It even locks frequently.
I am interested in rooting but have asurian(?) extended warranty till next June.
My phone also has had wifi issues. When I was 3 feet from a wireless router my phone did NOT see it. After cycling on/off severals times it worked. My signal aslo fluctuates.
I don't want to upgrade and be stuck in a contract.
Is vzw killing my droid to get me to buy $$$$ a newer phone.
I use about 10 gb a month streaming tv and sirius radio.
Why should I be punished for using the phone as designed...throttling.
Update
I talked again with vzw techs on 12-20-2011.
They have no resolution to my problem at this time.
The rep this time told me I was being “network optimized.”
I asked, “Why?”
She told me, “So everyone can use and enjoy the net.”
I told her, “I guess that statement means I am not part of ‘EVERYONE.’ I am not enjoying my service.”
She had no truthful answer for that statement.
I did get a small victory though.
I just got confirmation of my two-month data service credit (~$50) for time and service lost.
I still suffer frequent data speed disruptions.
Can anyone help me?
Thanks
Some1lLs