Hey all,
I will try to explain this the best I can but its like nothing I have ever seen. My phone(Moto Droid) has been working without a problem for 3 months now, but today everything changed. I set it on my desk and walked away, came back and my phone was on google.com and randomly scrolling, clicking and resizing. My home button doesn't work anymore. I managed to get it off the internet, but then it started randomly opening and clicking on my apps. I got frustrated and removed the battery, and let it just sit there for a moment. Put the battery back in and turned on the phone. It wouldn't let me get passed the lock screen, the sliders wouldn't work. I again removed the battery and put it back in and turned on the phone. That time it let me get passed the lock screen but it started randomly clicking again. I hit the power button to put it to sleep and gave it a few minutes. After that it worked well enough to make a phone call, but the home button still didn't work. I took it to a verizon store, and they looked at me like I was lying about it so I handed it to them and said "here, have fun". They hit the internet button and the fun began. Tech support couldn't help because we couldn't get the phone to do the steps they needed us to do. Anyone here know what I can do to fix it, or what is even going on? Oh, and when they tried a factory reset, the phone said it couldn't do it. Sorry about writing so much, but wanted y'all to know as much about this as possible.
Thanks!
I will try to explain this the best I can but its like nothing I have ever seen. My phone(Moto Droid) has been working without a problem for 3 months now, but today everything changed. I set it on my desk and walked away, came back and my phone was on google.com and randomly scrolling, clicking and resizing. My home button doesn't work anymore. I managed to get it off the internet, but then it started randomly opening and clicking on my apps. I got frustrated and removed the battery, and let it just sit there for a moment. Put the battery back in and turned on the phone. It wouldn't let me get passed the lock screen, the sliders wouldn't work. I again removed the battery and put it back in and turned on the phone. That time it let me get passed the lock screen but it started randomly clicking again. I hit the power button to put it to sleep and gave it a few minutes. After that it worked well enough to make a phone call, but the home button still didn't work. I took it to a verizon store, and they looked at me like I was lying about it so I handed it to them and said "here, have fun". They hit the internet button and the fun began. Tech support couldn't help because we couldn't get the phone to do the steps they needed us to do. Anyone here know what I can do to fix it, or what is even going on? Oh, and when they tried a factory reset, the phone said it couldn't do it. Sorry about writing so much, but wanted y'all to know as much about this as possible.
Thanks!