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Problem with phone dialer!?....

IDK if anyone has tried to update roaming yet but I have noticed that this when I tried it didn't bring up my dialer options after I placed the call. I hit my phone icon it brought up the dialer first I hit *228 then it went straight to activation! No option to update or anything and when I tried to hang up it gave me no option for that either. What's going on??? Has anyone tried this or is it a verizon thing?? Any info would be greatly appericiated!

Confused....

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