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Screen goes black when watching videos

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Member
I have a Motorola X Pure Edition. For the past couple days, I have been unable to watch videos. Whether home made videos or Netflix, a few seconds after the video starts my entire screen goes black. Any ideas what's going on?

To clarify, by go black, my screen actually shuts off but if I tap it several times it wakes up again without needing to put in my passcode.
 
Last edited:
This only happens during videos? What if you have just a homescreen or image up?

Time it and see if it matches your screen timeout setting. Sounds like a corrupted file not bypassing the screen off time for video apps.

Sent from my SM-N910V using Tapatalk
 
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