Hey, thanks for sending that phone back to Verizon Wireless because now they gave it to me as a replacement phone, same red light that won't shut off. So they are sending me a new one tomorrow but please understand how Verizon Wireless works, I know, I worked for them for 6 years. They take your old phone that's broke, they put it through a 100 step process of cleaning it, then they ship your broken phone as a replacement for someone elses broken phone. You see, they only have a few phones, so they have to turn them around pretty quick. They dont have time to test the phone for permanent red lights and other defects, that would not be effecient. All the while they have you on the phone they go, why don't you pick out a new phone and sign another 2 yr committment and pay another $250 with taxes and such. Makes sense to me, NOT!
So if the red light is on and can't turn it off, send the phone back, it's not right.