Solved-Unable to add custom ringtones to any contacts

[vernon27]

Hello All,

I am hoping that you can assist me with this issue:

Device: Samsung Galaxy Note 3 on the Verizon network

Phone Name: SM-N900V

Model Number: SM-N900V

Android Version: 5.0 Lollipop

Build Number: LRX21V.N900VVRUE0B6

Hardware Version: N900V.07

Ever since I have upgraded to Lollipop (5.0) I have been unable to add custom ringtones to each contact on my device. The steps to add a custom ringtone to a contact is pretty straight forward and really do not need to be repeated. I have done a factory reset of the device and still I do not have the option to add a custom ringtone to each contact.

Now I have a Droid Razr Max HD running Kit Kat 4.4.2 and I am able to see the option to add a custom ringtone to each contact.

But when I follow the same steps as I have on the Droid to add a custom ringtone to a contact I am unable to find the option to add a custom ringtone to the contacts on the Note 3.

The media files are in an .mp3 and .mp4 format and it’s the same files that are used on the Droid Razr Max HD. I also copied the files to a friend’s HTC One running Lollipop on the AT&T network and she is able to add a custom ringtones to each contact using my ringtone media files. So the files are not the problem the problem here is that the option to add custom ringtones to each contact or even groups is not available on my official stocked version of Lollipop.

I will appreciate your assistance to this annoying issue.

Thank You.

 

[Miller6386]

Sorry it's early and coffee is still brewing.

We're you able add to add them previously on the Note 3?

On my Note 4 it's still the same as it's always been on Samsung devices.

Edit contact, add field, select ring tone, or message tone. Then add it.

Can you post some screen shots with the contact details blocked out but showing the available options?

Sent from my SM-N910V using Tapatalk

 

[vernon27]

Hello Miller6386,

Here are the screen shots as you requested. The first screenshot (Contact-Details_2015-07-26-09-29-25.jpg) shows the detail of the contact; the second screenshot (Contact_Edit_2015-07-26-09-29-45.jpg) shows the contact Edit screen. As you can see there is no option to add custom ringtone to the contact.

 

[TisMyDroid]

Check to see if the ringtone option appears after selecting "add another field"

 

[vernon27]

Hello Tis,

It appears that u are adding a custom ringtone for a contact's email address. That is not what I want. I want to add a custom ringtone for each of the contacts; for example, in the screenshots I sent that contact does not have an email address and many of the contacts on my phone do not have e-mail addresses. The steps u listed; I was able to follow but that does not solve my issue. In addition, the "ADD ANOTHER FIELD" does not list the Ringtone option/field in it's list.

Do me a favor, go ahead and add a contact with no email address just a phone number and see if the option to add a ringtone is there.

Thanks for you help.

Vernon.

 

[Miller6386]

Hello Tis,

It appears that u are adding a custom ringtone for a contact's email address. That is not what I want. I want to add a custom ringtone for each of the contacts; for example, in the screenshots I sent that contact does not have an email address and many of the contacts on my phone do not have e-mail addresses. The steps u listed; I was able to follow but that does not solve my issue. In addition, the "ADD ANOTHER FIELD" does not list the Ringtone option/field in it's list.

Do me a favor, go ahead and add a contact with no email address just a phone number and see if the option to add a ringtone is there.

Thanks for you help.

Vernon.

When you click add another field the next window that pops up is scrollable. Scroll down to ring tone and select it.

Sent from my SM-N910V using Tapatalk

 

[TisMyDroid]

Hello Tis,

It appears that u are adding a custom ringtone for a contact's email address.

Do me a favor, go ahead and add a contact with no email address just a phone number and see if the option to add a ringtone is there.

Thanks for you help.

Vernon.

There is no email address for the contact example I posted. Ringtone options would apply to phone calls, message tone would apply to text messages. I'm not sure if you can choose a tone for individual email accounts except possibly within an email app.

It should work. Let us know if you any problems.

sent from my Note3 (soon to be??) using tapatalk

 

[mountainbikermark]

I'm thinking the problem is it not being a Google contact? I'm thinking it's the Android-sync that's causing it

Mine is working fine as a Google contact

Dad burn if I can remember how to switch it to Google though.
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[TisMyDroid]

I'm not familiar with Android-sync. It doesn't show up in my "contacts to display." To display google contacts go to menu (to the left of the home button), choose settings, then contacts, then contacts to display.

sent from my Note3 (soon to be??) using tapatalk

 

[mountainbikermark]

I'm not familiar with Android-sync. It doesn't show up in my "contacts to display." To display google contacts go to menu (to the left of the home button), choose settings, then contacts, then contacts to display.

sent from my Note3 (soon to be??) using tapatalk

But you are supposed to be able to change them from wherever to wherever and I can't for the life of me figure out how to. It used to be an option in edit but lollipop has become more ios like in walling its garden once again.

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[vernon27]

Hello All,

HAPPY DANCE!!

I was able to figure out the issue. When I add contacts to my phone they are added to the Android-Synce database; for some reason the option to add custom ringtones to the contacts is not available. When I added a test contact and selected the Phone as the storage source I was then able to add custom ringtones to each contact.

So it appears the Android-Sync does not have the option to add custom ringtones to contacts when running under Lollipop. Perhaps Android-Sync is working in that issue. But I find it interesting that the same app running on Kit Kat 4.4.2 does not have this issue.

Either way, I want to thank all of you who took time out of your busy lives to help with this issue.

Vernon

 

[TisMyDroid]

Oh shucks, I'm confused @mountainbikermark. Do you mean type of contact or ringtone?

sent from my Note3 (soon to be??) using tapatalk

 

[mountainbikermark]

Oh shucks, I'm confused @mountainbikermark. Do you mean type of contact or ringtone?

sent from my Note3 (soon to be??) using tapatalk

Contact.
As he wrote above he saved a new contact non Android Sync and it worked fine. Used to be you could move them once saved and set default save point but refused days seem gone.

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[mountainbikermark]

Hello All,

HAPPY DANCE!!

I was able to figure out the issue. When I add contacts to my phone they are added to the Android-Synce database; for some reason the option to add custom ringtones to the contacts is not available. When I added a test contact and selected the Phone as the storage source I was then able to add custom ringtones to each contact.

So it appears the Android-Sync does not have the option to add custom ringtones to contacts when running under Lollipop. Perhaps Android-Sync is working in that issue. But I find it interesting that the same app running on Kit Kat 4.4.2 does not have this issue.

Either way, I want to thank all of you who took time out of your busy lives to help with this issue.

Vernon

I've edited the title to solved since the problem has been solved.
Glad you got it fixed.

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