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I have lost the battery door on multiple occasions. This is while using the standard holster. I since purchased the shell / holster combination, so problem fixed.
I believe these are known issues, did around here and you may find a solution. I think some people are using Touchdown app for corp. mail and K-9 for other mail. I do not use either so I can't help further. Good luck.
I called them about the battery door, he said come on in. I got there and the manager was walking around with a clip board and had the battery door on it. Talk about service! He said that if it happened again to bring it in and they would warranty out the phone. I ended up getting the case that also fits into the holster so that issue is solved. I will most likely purchase touchdown, I used it on my cliq and it was excellent.