Now, if I am understanding him right, he is saying that he downloaded a ringtong from the My Verizon store. When you download ringtones from that store, it is sent to you on your phone via text message. I have a Motorola Droid and I figured out how to get the file from there. It's actually very simple, but not obvious at all. Essentially, the text message comes from verizon and shows that you have an attachment with that message. However, when you go in the message, you can touch the large play button and listen to it, but there is no option to record it or save it as a ringtone. The solution is this: Press and Hold your finger on the TEXT BODY below the large Play Button. That will then give you the menu option to Save as Ringtone. After that, it's just a matter of going into your ringtone settings and setting it as your ringtone. To be honest, it's the least obvious solution of all the options I attempted, but that's how you do it. Cheers.