Well, heres the problem...you are blaming the company that provides you the phone and service...the actual; maker of the phone is where you need to direct your anger. Remember, Verizon sells phones and service for Moto, HTC, Samsung, LG and other makers...but they dont make a single phone...so its no surprise that the Verizon store worker does not know every in and out of each phone.
Your car analogy is flawed thinking....because you dont purchase the car directly from Chevy...you get it from an "Authorized Dealer"...the reason your dealer and his employess know more about the cars they sell, versus Verizon and their phones is simple...Chevy Dealers only deal in Chevys...not Fords and Dodges too.
Thats where Droid Forums somewhat fills that gap between the manufacturer and the Service Provider...we try anyway...
Then I'll rephrase it... if I buy a chevy from Big Joe's auto sales, who sells everything, and it breaks, he's gonna fix it because he's the one that sold it. Not tell me, "Nope, sorry, I didn't build the car, you're stuck with it now." Verizon may not know every little thing about what they sell, but damn, 3 people looking at my phone for almost a half hour and no one even had a clue??? Come on, they sell 10 other phones with the same OS! I'm not blaming Verizon for the problem, I'm *****in because they have absolutely no clue how to take care of it. And there is no Motorola store down the street for me to waltz into and ask questions about.
I'm an active member on atleast 15 different forums, anything from Harley to Dakota to Yamaha to snowmobile forums, and I know how valuable they can be. Don't think I'm complaining about the help I receive here. Just venting on how crappy of a company Verizon is 90% of the time.