Verizon customer service

[vegasdroid]

On Wednesday night Dec. 23rd at about 6:30 PM I called Verizon customer service to report a problem with my Droid. They were very nice and said that they would send me out a new phone. At 10:00 AM the next morning my new Droid arrived at my door! This despite that I told them that there was no rush, because my phone was still working OK.
Now that's customer service!

 

[Aaron636r]

I had the same scenario (with a different phone) and they handled it very well.

 

[soyboy]

Glad to hear it. I always here people complaining about Verizons customer service, but the few times I have had to call them over the years, they have been great.

 

[New2u]

I think the default for verizon with sending out equipment is always next day business. Our business deals with them all the time and also i personally do. They always next day business everything. I've always had, with the exception of once, a person on the phone that was nice and treated me nicely. But of course there are always going to be once in awhile you get a jerk or someone that just doesn't know what they are talking about.