Oh yes, I am on my 3rd replacement
I just received my 3rd replacement today, and yes, its new, I asked Motorola. I have been fighting with Motorola since last October or so on all the issues I had with my Droid X because of Gingerbread. It took about a month and half of back and forth emails, factory resets, try this & that, before they sent me a new Droid X. That was dumb, same phone, same issues. So I gave it a couple months to test out each issue to provide decent feedback. Then I contacted them again, and they said that was it, nothing else they can do. I said BS, want to speak to someone higher, this is wrong. I was persistent. Got a call back one day from Customer Satisfaction, or something like that, and they offered me a new Droid X2. I said ok, and again I told them I can't send them my phone until I get a replacement because I have no landline. So they sent me a Droid X2 first, and I sent back the replacement Droid X. After another couple months of using the Droid X2, I contacted to let them know that pretty much all the issues were resolved with the Droid X by giving me a Droid X2, EXCEPT the video camera app was WORSE! This time, it not only paused for various intervals across the span of recording, but actually saved the video file with the pauses. Upon playback, it will jump through long pauses, sometimes play slowly through others. Weird. I also told them about the random memory issues where the phone seems to slow down. Again, they insisted that they couldn't send me a new phone without me sending mine in for review/repair first. I said NO, I dont have a landline, without a phone, my family & employer cant get a hold of me. They said I could ask Verizon for a temporary. I laughed, told them that wasn't going to happen. So this time, I had to pay about $15 to have a new Droid X2 shipped to me, then I have to pay shipping to send my Droid X2 back to them, and then they will refund me the $15. Still stupid. Through 3 replacements, new or refurbished, it's probably cost Motorola about $1000 or more in replacement hardware? They should've instead done one of 3 things: 1.revert my Droid X back to Froyo, OR 2.Provided me with a newer Motorola phone, like the Razor or something similar, OR 3.provided me a check or voucher to go to Verizon and get a phone of my choosing without having to change my contract. So in conclusion, I just gone done backing up my Droid X2, and will be activating my NEW Droid X2, and before installing anyhting on it, I am going to test out the Video camera. In conclusion, you must be persistent, you must stand up for your rights, and be willing to spend some time on the phone and in emails to get them to account for their mistake in Gingerbread + DroidX mix.
