my phone screen color is screwed up.

[Melissa Sargent]

i puled my phone in last night to charge. i do this every night. My phone gets pluged in to it power cored and sits in the same place. well this time it was very hot and the screen is all out of sorts. The color is screwed up and their is lines, I can barely see what is on my phone know

 

[Sajo]

Are there green or pink lines running up & down the screen?

Edit: Welcome to the forum!

 

[Melissa Sargent]

black lines. and some colors are missing. my phone looks just like when you take a magnet to a TV

 

[Melissa Sargent]

Also screen is very blury and hard to read

 

[Sajo]

Have you rebooted it since it got warm and the screen went crazy? Just a simple turn it off...wait a few seconds and turn it back on?

Unfortunately it sounds similar to the green lines / pink lines issue that some Turbo 2 users have experienced. And also unfortunately that is a hardware issue, not much users can do to fix it. There is a very long discussion thread about it on the Moto forum. Moto and Verizon have been replacing phones that develop the colored lines issue. You may need to have your phone replaced. If you bought it from Verizon, contact them. If you bought it from Moto using Moto Maker, contact them for support.

 

[Melissa Sargent]

yes i turned off and back on with no change.

 

[Sajo]

yes i turned off and back on with no change.

Sorry to hear that you are having these types of issues, on such an awesome phone. I doubt there is anything you can do software related to fix it; it sounds like it needs a new screen. You might want to make sure all important pictures & files are backed up while you can see anything on the screen.

 

[Melissa Sargent]

ok. that is a different problem all together. i have a sim card in it but my pictures will not go on it.so the only way to save my pictures is to email them to my self

 

[Sajo]

SIM Card or SD Card?

Sent from my XT1585 using Tapatalk

 

[Sajo]

Have you tried using Google Photos (app) and back them up that way?

Sent from my XT1585 using Tapatalk

 

[Melissa Sargent]

sorry SD. none of my pictures will go on. But good news Im getting a new phone. Im under the one year warranty.

 

[Sajo]

Good deal, glad to hear that you are receiving a new phone. As it should be.