Actually...this is a battery calibration issue from inside the bootloader or wherever it is stored. If you have rooted your phone...then you will lose the root. Back up all your data...And reflash yourself using the verizon repair assistant software...or take it to the Samsung kiosk. This will fix your issue...I have done this before. Just charge to 100% then flash on the computer. And then let it die completely! Before your next charge
Thanks for all of your thoughts and suggestions. My final attempt was ^ this. I went to the Samsung kiosk and they wiped and reloaded the latest 4.4.2 version via USB from Samsung's portal. The Samsung rep then witnessed a sharp decline in battery percentage. Yesterday, I clocked in a 3 hour, 17 min call to Verizon that was just leading me in circles. Last night, at the Samsung kiosk, call #2 was made. Samsung told Verizon that there is no identifiable reason for my symptoms. I also figured my 15 year relationship with Verizon would encourage them to be flexible - but they wouldn't or couldn't due that because their system restricted that ability.
I'm the Operations Manager at GE Aviation where 90% of my staff, or about 500 people, use Verizon and take advantage of the 20% corporate discount. I told their top tier rep that they are stealing from me by billing me for a service I can't use that's not my fault. Being off contract I used that as leverage to try and get a different model until the G3 is released, but Verizon again refused and reiterated their inability to process exchanges. So, around the 2 hour marker of my conversation (the previous call was 3 hours 17 min) I told Verizon that I would transition 500 Verizon customers to AT&T, receive their 25% corporate discount, and I would reimburse my staff 25% of their bill, pre-tax. So consider 500 lines, paying an average of $150/month between family and independent plans, then multiply. That would be a revenue loss of over $150,000. At the risk of losing $150,000+ revenue due to a phone swap refusal, I told him he's probably ending his career by suffering a $150,000+ loss due to a simple, stupid, like-model exchange. I'll write Verizon corporate a letter about all events chronologically and tell them one man's indifference gave AT&T 500 new customers. Being the Operations Manager, I could pull this off, so I wasn't lying. And I said I'll absorb any cancelation fees.
So here I stand. By the time I get the plant transitioned to AT&T, the LG G3 will likely be released. The 32GB storage and 3GB RAM variant will be my upgrade. The question is, will I upgrade through Verizon, or give AT&T 500 new customers? I'm sure when the Verizon VP's catch wind of my plan at reducing Verizon's revenue by $150,000 - $200,000 they won't be happy. And this all could have been avoided by giving me a working phone; even a cheaper phone would have been fine. Apparently Verizon employees all skipped microeconomics which looks at a cost/benefit ratio. The math speaks for itself, and I have a decision to make. I'm simply blown away by their indifference.
