asurion question

[frankjc]

My sons phone (original motorola droid)is trashed. The screen is shattered. The charger port hardly works. One of the buttons doesnt work. I want to file a claim but i am afraid they will deny the claim. Do they cover things like this or would they say it was abuse or misuse?

 

[jntdroid]

If you have coverage through Asurion, it should be covered. They'll likely replace it with something else, but it should be covered.

 

[frankjc]

They did cover it. They sent a DROID 2. I activated it and it says no sim card detected. I dont see one in the old phone. It works but why does it say that? I thought Verizon did not use sims until 4 g?

 

[jntdroid]

They did cover it. They sent a DROID 2. I activated it and it says no sim card detected. I dont see one in the old phone. It works but why does it say that? I thought Verizon did not use sims until 4 g?

It might be a Droid 2 Global, in which case it has a slot for a SIM card in case you go overseas and have to use another carrier with a SIM. Most carriers around the world are GSM, not CDMA like Verizon, and therefore would require a SIM to work. You should be able to completely ignore that SIM message.

 

[bruben7886]

If it's a d2 global the sim slot is in the battery case. The phone will work just fine without it. If you want a sim, vz will send you one free.

 

[frankjc]

Thank you.

 

[bruben7886]

Thank you.

No prob. D2G is a heck of a phone btw....you'll love it