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ASURION SUX! NO LONGER CARRIES Moto DROID!
- Thread starter mac5217
- Start date
>:T youre lucky. im telling everybody i buy something online from its an emergency from now on :icon_evil:
It means verizon will replace the phone in store for pretty much any manufactuer defect without having to send it back to motorola for a repair. It will cover your phone for 2 years. My LG dare pretty much blew up while charging 1 year and 9 months after purchase. Verizon gave me a brand new one in the store.
joshmutiny
Member
There's not. Asurion is awful.
I dropped mine in some water, and the screen went out. Asurion was called, claim was filed. My dad (who has the plan) had it sent to the wrong address, so I didn't get it and it got sent back. Well, I filed a second claim using the deductible from the first claim. No big deal.
My phone was back ordered. They offered me an Eris. Noooooo thank you, I'll wait.
So, a week goes by, and we hear nothing. So, my dad calls again to find out what's going on. They tell him that Motorola no longer makes the Droid. He calls me and tells me that's what they told him, but it sounded like bullsh!t. So, I called Motoroal. They were like "ummmm, what?! Of course we're still making it."
So, I call Asurion. I get the same answer. I call them on their BS, and they send me to an "advanced claims service rep." The "advanced" rep was rude and helped me less than the other person. I want to speak to a supervisor.
So, naturally, I get hung up on.
Keep in mind, I work in tech support, so I'm not rude on the phone to other support people, as karma is a ***** and I don't want to deal with rude people all day. So, I'm as nice as possible. A little firm sometimes, but never rude/belligerent/angry/yelling.
I call back and go straight to a supervisor. They tell me that Motorola is no longer filling their orders on the Droid, and they offered me a Devour, Eris, LG Ally, and one other phone. Again, no thank you.
At this point, they told me I could go into a Verizon store, have them call Asurion, and Asurion would by me a new Droid. Which is what I did yesterday. Two weeks after losing my phone.
The Verizon people were even blown away at how awful the service was and how badly they treated the situation, and told me to go to the website and file a complaint with VERIZON. I think/hope they're trying to get out of contract with them.
So really, there's nothing more to what he was saying. Asurion is a bunch of trained monkeys sitting on computers reading text files in response to your questions/situation. Awful, awful customer service.
Well Asurion would not do anything but replace with the 2 previous phones that i mentioned, which are down grades. So I went to the Verizin store last night and had a long talk with the manager and he replaced my phone with another droid. That had plenty in stock at the warehouse and took my phone as a warranty issue. So thanks to him my problem is solved. Will be calling asurion today to complain... dancedroid
Yeah, you've pretty much did all you could on this. Lot's of people are saying the same thing too. It's just a question of how long will Verizon put up with this? Either they are going to have to tell Asurion to do something or they may start telling us no. The more Verizon stores see this the less inclined I would think they would be to cooperate.
Wife just asked me last night if we should keep the insurance. I said yes at least one more month. I want to see if this plays out differently with a little time.
I don"t see how Verizon can put up with this for very long. But knowing how Verizon responds to problems, I think they will get rid of Asurion before they would tell their customers NO. They at least have an idea of customer service, sometimes you win others you dont but there is a chance.
I had a similar issue. After calling Asurian to get a replacement the informed me that the phone was discontinued. On the first day I spoke with them they said the only option was the eris and on the seond they finally offered me a devour. I was unsatisfied with this change obviously and then had a 3way call between a vzw rep. and an asurian rep, where they discovered it was verizons decision to discontinue the phone because of the looming release date of the droid 2. After 2 days talking to vzw supervisors i finally got them to offer me a discount off of a new droid x (which ended up being $100.00 more than my deductible).
All I can say to anyone going through this is do not settle no matter how long you have been on hold and what they tell you. It is their fault, and they know it!!! Also using words like "loyal", "betrayed","high end device", and "try to see yourself in my shoes" seemed to help.
All I can say to anyone going through this is do not settle no matter how long you have been on hold and what they tell you. It is their fault, and they know it!!! Also using words like "loyal", "betrayed","high end device", and "try to see yourself in my shoes" seemed to help.
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Also words like "it has a slower processor" and "lacks a physical keyboard." They can distribute a "similar" phone but what they are offering isn't even close.
I wouldn't have paid for the "upgrade" to the the X. I'd continue to fight until they coughed up a Droid. They are still out there.
Not sure if I should keep this insurance if you have to fight your way to get comprable replacement...sigh...You think they will replace the droids with droid 2 once its out. We dont know what happens down the road thats why we pay for insurance. At the same time I dont want to through what people are going through. :icon_eek:
droid master
Member
Ok I just got off the phone with Asurion Supervisor and They are gonna give me the Incredible! Unfortunately its on back order so i have to wait longer Wtf !!!