Argue what you like, but the fact is, you didn't get any warranty work done because they think they solved the problem by removing the protector, and denied you a replacement. So much of this could have been avoided by removing it yourself, beforehand.
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Bad experience at verizon.
- Thread starter INSANENEIVIESIS
- Start date
So what? Are you asking BestBuy for a replacement or VZW? They don't care. You're missing the overall point, which is that if the tech or salesperson KNOWS how those type of screen protectors are installed (wet based) it opens a door for them to cite that as having damaged your phone. Who cares if its true or not? Can you prove that installation did not damage your Droid? Can VZW prove it did? Follow me?
You should have taken it off beforehand. I'm (almost) certain there are notes on your account as a result of this visit...
Am I the only one that doesn't even understand what the problem with your phone actually is? You said it's "off by 1/8" compared to a display model at the mall"?? Off how?
Did you just walk in and ask to speak to a tech, or did you tell/show them you already own a Droid and are having a tech-related problem? When you walk in, of course they're going to have sales people jump all over you, they work on commission. And while I guess it would have been nice if she'd made sure it was ok with you to take your protector off... even if you'd said no, they probably would have said they couldn't assess your problem fully with it on and would have either taken it off anyway or told you there was nothing they could do.
Did you just walk in and ask to speak to a tech, or did you tell/show them you already own a Droid and are having a tech-related problem? When you walk in, of course they're going to have sales people jump all over you, they work on commission. And while I guess it would have been nice if she'd made sure it was ok with you to take your protector off... even if you'd said no, they probably would have said they couldn't assess your problem fully with it on and would have either taken it off anyway or told you there was nothing they could do.
My store, you walk in and immediately "sign in" on a computer welcome screen. You then wait until a technician calls your name. I like this system so much better than before when I was mauled walking in the door with all the different sales force..
What does Zagg have to say about warranty and the use of their products? Any disclaimer that it voids your warranty? Yikes - I'd be talking to them real quick! mike
Was also curious about this
Its stated right on Zagg's site that they recommend you remove it before getting warranty work done to your phone.
ZAGG | Frequently Asked Questions
ZAGG | Frequently Asked Questions
its a very big store, so there is a greeter that takes your name and problem, i told them im having a screen issue and need to speak with at tech the lady said, "fine" and i waited and look at some phones. Finally i got someone to call my name. so i told her what was wrong and she looked at me like i was crazy, then she said, "its because of your screen protector",(she was looking at the edge and pointed to it) i said nicely, "no i don't think that's it" so she said here i will show you, so she ripped off my zagg and asked my while she was in the middle of ripping it off. Then she got an actual tech to look at it he look at it and he must of been blind cause he said nothings wrong. I was just a bit mad. Now about the zagg thing, if i had knew it would void my warranty, i would have taken it off my self. but if the tech told me nothing was wrong so, they would have no reason to void my warranty because, he said it was fine. any way im just going to ignore it and hope it doesn't get worse. i left the store and went to Zagg.com and place a request for a replacement, so now im waiting, i still have the screen protectors that came with the phone so i will use those until it comes.
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I worked a bit on my grammar.
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Sorry about your experience, But I have yet to see a reason for any screen protector.
John Higgins
New Member
Try a Verison Franchize Store
I had the same horrendous experience in a Verizon company store in Flint MI. Then I found a New Franchize Store in Frankenmuth Mi. The difference was like moving from deep deep HELL to Heaven..
This franchize store idea maybe new to verizon ?
:greendroid:
Droidforums.net is inhabited by more tech savvy members than all the VZW store technicians put together! If they can't help you here - the store hasn't a prayer! mike
I went in the hopes of getting the phone replaced.
I had the same horrendous experience in a Verizon company store in Flint MI. Then I found a New Franchize Store in Frankenmuth Mi. The difference was like moving from deep deep HELL to Heaven..
This franchize store idea maybe new to verizon ?
:greendroid:
i live in charlotte nc this store has been here for more than 20 yearsDroidforums.net is inhabited by more tech savvy members than all the VZW store technicians put together! If they can't help you here - the store hasn't a prayer! mike
I went in the hopes of getting the phone replaced.
I had the same horrendous experience in a Verizon company store in Flint MI. Then I found a New Franchize Store in Frankenmuth Mi. The difference was like moving from deep deep HELL to Heaven..
This franchize store idea maybe new to verizon ?
:greendroid:
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roflcopters
Member
But still, what exactly was wrong with the phone?
There was no such thing as Verizon Wireless twenty years ago...
It was formed April 4, 2000 in a joint venture between Bell Atlantic Mobile and Vodafone Air Touch..
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the screen was cut off about and 1/8 of and inch