Aaaahhhh, now I understand. I'm a little slow sometimes. Depending on the bluetooth device that you have, you have to download your contacts onto the device. From my experience, you have to initiate that from the bluetooth device, not the phone. Each device is different on how to do that and you have to tell your phone to allow that. As I'm trying to download contacts, a box will open on my phone asking for permission to do that. Once I OK it, then they will download and the bluetooth will have them all.