Well, I went in today and dealt with Verizon regarding the Bricked phone. All is good and the replacement has been in use now since about 10:30AM this morning with no issues. Verizon took very good care of me this morning and the manager quickly replaced the phone without putting me thru tech support hoops. Good stuff! Only minor issue at this point is the occasional application crash and crackling audio depending on what I'm listening to or watching regardless of which headphones I'm using. Netflix for example demonstrating crackling no matter what movie I watch, Pandora as well.. however no issues on youtube