Bricked Phone...Please Help!!

[BlueIce5249]

Im using verison 4.6

 

[Droid DOES!!]

It's up to 4.9 now, dl'd and try that.

Im using verison 4.6

DroidForums Junkie!!

 

[furbearingmammal]

Are you running Windows XP, Vista, or 7? Do you have the proper drivers installed? Do you have admin access?

 

[BlueIce5249]

Vista, yes, and yes.

 

[furbearingmammal]

I'm so sorry. Would you like me to take your computer out back and put it out of your misery?

Okay, try different USB ports till you've tried all of them. Next up is cleaning out the drivers, installing new ones, uninstalling and reinstalling RSD Lite, and throwing in a reboot or two.

And after all that, another yank on the battery and reboot on the phone again wouldn't be amiss. Next will be hacking up a USB cable.

 

[BlueIce5249]

Thanks for all your help. I'm gonna let it stay plugged in overnight since nothing else is working.

I'm guessing since I can't get it to show up in RSD Lite they won't either?

 

[furbearingmammal]

That's why I'm suggesting everything else. If they can get it to show they might try to reprogram it... But when it comes right down to it I'm not worried about the folks at the store when trying to return a rooted phone -- I'm worried about the techs back at Motorola.

If the light isn't coming on and staying on when it's plugged in then it's not charging, so there's not much point in leaving it plugged in, I'm afraid.

 

[BlueIce5249]

That's why I'm suggesting everything else. If they can get it to show they might try to reprogram it... But when it comes right down to it I'm not worried about the folks at the store when trying to return a rooted phone -- I'm worried about the techs back at Motorola.

If the light isn't coming on and staying on when it's plugged in then it's not charging, so there's not much point in leaving it plugged in, I'm afraid.

The light stays on when its in the computer.

 

[furbearingmammal]

Okay, then let it sit on the PC for a while. Normally when the battery is badly discharge it'll only work if you have it hooked to the wall charger but NOT on the PC.

Overnight should charge it. If it's still showing white in the morning then, well, you have big problems. But that's why its' going back to Verizon, right?

 

[BlueIce5249]

How would I know its recognized in RSD Lite? Im assuming it just shows up?

 

[furbearingmammal]

Pretty much. Does the Motoconnect app twitch or anything when you plug the phone in?

 

[BlueIce5249]

Pretty much. Does the Motoconnect app twitch or anything when you plug the phone in?

No. Once in awhile windows installs a driver and a flash interface or something, but most of hte time nothing.

 

[furbearingmammal]

Okay. What version of it did you install and did you use it to clean out your old drivers when you did?

 

[BlueIce5249]

Okay. What version of it did you install and did you use it to clean out your old drivers when you did?

no idea, it installed on its own.

 

[furbearingmammal]

http://www.motorola.com/staticfiles...al_Drivers/MotoHelper_2.0.40_Driver_4.9.0.exe

Download that, use it to clean out your old drivers, install new ones, then reboot the computer.