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broken screen on droid razr need help

We just filed w/ Asurion for an incredible that stopped charging and had to send phone back.

,,,..... Bionic ICS 6.7.232 'stock' w/ root
 
i just filed for a claim on my razr, i think the battery puffed and cracked the screen, but verizon said it was physical damage but anyways after 99$ im getting a new one, and it says on the calim form that i have 15 days to return the phone in the provided paid shipping package.
 
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